Everdream Asset and Desktop Management Now Available on Salesforce.com's AppExchange
Salesforce.com Customers Can Now Deploy Everdream's Asset and Desktop Management Solutions for Real-Time Access to Service and Support Information
SAN FRANCISCO, salesforce.com Dreamforce Conference, Oct. 9 -- Everdream, the leading provider of on-demand desktop management services, and salesforce.com (NYSE:CRM), the market and technology leader in on-demand business services, today announced the availability of Everdream Asset Management and Everdream Desktop Management for salesforce.com's AppExchange. Everdream Asset Management extends Salesforce Service & Support by providing real-time, one-click access to the hardware and software asset information required for quickly troubleshooting and resolving support cases. Everdream Desktop Management complements Salesforce Service & Support by providing IT professionals with on-demand desktop management services that deliver superior visibility and control over desktop and laptop computers, regardless of their location. Everdream Asset Management and Everdream Desktop Management are immediately available for test drive, purchase, and deployment at salesforce.com/appexchange . The announcement was made today at Dreamforce '06, salesforce.com's User and Developer Conference.
"Connecting Everdream to the AppExchange ecosystem of partners, customers, and prospects directly aligns with our goal of delivering utility-based desktop management," said Mark Hoffman, president and CEO of Everdream. "The addition of Everdream on AppExchange enables salesforce.com's customers to improve their IT service and support for greater end-user satisfaction while enabling these companies to redeploy IT resources to more strategic initiatives."
Everdream Asset Management is a complete, on-demand service for discovering, tracking and reporting on the hardware and software assets of a company. The service discovers detailed asset information and uploads it to Salesforce Service & Support. Subsequent asset moves, additions, deletions and changes are captured by Everdream and regularly synchronized with Salesforce Service & Support. With one click, Salesforce Service & Support users can easily drill-down to detailed, accurate asset information for each of the contacts in their system. As a result, Service & Support users can improve first-call resolution rates, troubleshoot and resolve cases faster, and reduce on-site, desk side visits. Salesforce Service & Support users can also try, buy, and deploy Everdream's other Desktop Management services via AppExchange including Remote Access, Patch Management, Software Distribution, Virus Protection, and Online Backup.
Everdream Desktop Management is a complete, integrated offering of on-demand desktop management services which enable IT professionals to gain more control of their desktop management processes. With a simple Internet connection, IT professionals can activate Everdream's industry-leading desktop management services and platform through Salesforce so all of their desktop and laptop computers, regardless of location, are "Everdream Protected." Everdream's services deliver greater management visibility into hardware and software assets including software and license compliance, better and more uniform desktop protection for unparalleled business uptime, and greater end-user satisfaction.
"As the first asset and desktop management services in AppExchange, Everdream provides immediate value to Salesforce Service & Support users as well as IT users of Salesforce by making accurate asset information readily available and providing an integrated set of desktop management capabilities," said Matt Holleran, vice president, AppExchange partners, salesforce.com. "The mash-up of these two services enables a company to access all service and support information in one seamless, easy-to-use interface."
Everdream Asset Management for AppExchange and Everdream Desktop Management for AppExchange are two of more than 375 applications available on the salesforce.com AppExchange, the world's first on-demand directory and sharing service, found at salesforce.com/appexchange .
Apex is salesforce.com's breakthrough new on-demand platform and programming language that is redefining what a multi-tenant on-demand application can be. Apex enables customers, developers and partners to build powerful new on-demand applications that far go beyond CRM, and for the first time, to write and run their own code hosted with the security, reliability, upgradeability and ease-of-use of salesforce.com's industry-leading multi-tenant service. Customers can use Apex to modify the core features and functionality of their Salesforce deployments for their unique business needs and quickly and easily integrate new applications and components from partners and developers. Without any infrastructure investment, developers can now build and run a virtually unlimited array of applications with unprecedented power to innovate with the same creative freedom as salesforce.com's own developers.
Everdream Corporation is the market leader in on-demand desktop management services that enable greater visibility into hardware and software assets, better and more uniform desktop protection for unparalleled business uptime, and superior end-user satisfaction -- while significantly reducing the total cost of ownership of corporate PC's. Built around a powerful and cost effective "software-as-a-service" model, Everdream provides an integrated offering of on-demand software and managed services that are activated with a simple Internet connection, ensuring all desktops and laptops -- regardless of location -- are "Everdream Protected." These services are powered by Everdream's industry-leading desktop management platform and its client-based agent architecture, providing customers with 365x24x7 access to Everdream's services. With worldwide headquarters in Fremont, California and operational facilities in Dallas, Texas and Charlotte, North Carolina, Everdream manages more than 140,000 desktops for companies in 60+ countries around the globe, including ADP, Brocade Communications, Korean Airlines, Midas, Salesforce.com, Sonic Automotive, Sylvan Learning Centers, and many others. For more information, visit the Everdream Web site at www.everdream.com or call 888-307-7299.
Salesforce.com is the market and technology leader in on-demand business services. The company's Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. Apex, salesforce.com's on-demand platform and programming language, enables customers, developers and partners to build powerful new on-demand applications, and for the first time, to write and run their own code hosted with the security, reliability, upgradeability and ease-of-use of salesforce.com's industry-leading multi-tenant service. Customers can also take advantage of Successforce, salesforce.com's world-class training, support, consulting and best practices offerings.
As of July 31, 2006, salesforce.com manages customer information for approximately 24,800 customers and approximately 501,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit www.salesforce.com/ , or call 1-800-NO-SOFTWARE.
Source: Everdream Corporation
Web site: www.everdream.com/