Epicor|CRS Integrates DataServ for Streamlined and Accurate Customer Epicor|Data Management, Fraud Prevention
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IRVINE, Calif., April 24 -- Epicor|CRS, the Retail Solutions Division of Epicor Software Corporation (NASDAQ:EPIC), a leading provider of enterprise business software solutions to the midmarket and Global 1000, today announced its CRS RetailStore(TM) point-of-sale (POS) solution is now integrated with the name and address verification database from DataServ, a wholly owned subsidiary of VoltDelta, a leading provider of enhanced telephone directory assistance solutions and information services.
The addition of DataServ's valuable, real-time name and address verification database helps enhance the accurate collection of valuable customer information and reduce business' exposure to fraud.
DataServ's telco-sourced directory assistance data, consisting of more than 160 million business, residential and government listings across the US, Canada and Puerto Rico, receives 2.5 million updates per day, resulting in a 99 percent accuracy rate.
With a Web services-based Service-Oriented Architecture (SOA) as its foundation, CRS RetailStore offers point-of-sale and back office functionality for integration and real-time connectivity between stores, corporate systems, and other sales channels -- including online and catalog operations -- allowing key transactional information to be shared across the organization.
Via the integrated DataServ database, RetailStore users can easily enter a phone number to obtain accurate customer names and addresses and quickly populate and update customer information, and confirm data. This helps speed transactions at the register and eliminates many obstacles to obtaining accurate customer information at the point of sale, including manual keying and/or spelling errors and language barriers. Retailers are then able to use this data to track customer purchasing behaviors and retain accurate and updated customer data when customers relocate.
This automatic population of address information streamlines a wide variety of CRS RetailStore transactions, such as CRM, send sales, layaways, and returns and exchanges. Additionally, it helps improve the effectiveness of marketing initiatives -- reducing the amount of returned direct mail pieces and improving contact rates.
The solution also helps retailers address the issue of fraud. Address Verification Services are one of the most common tools used to combat fraud, according to the latest merchant fraud survey conducted by the Merchant Risk Council (MRC), a retail industry association devoted to preventing online fraud and promoting secure e-commerce. Last year, the net credit/debit card fraud in the US (after gross charge offs), was estimated at nearly $2 billion dollars.(1)
Epicor|CRS's announcement to integrate the DataServ solution into its RetailStore offering comes on the heels of the company's partnership with RSA to offer integrated data encryption to its retail point-of-sale customers.
"Epicor|CRS is working hard to integrate best practice technologies to capture accurate customer data and prevent fraud," said Nader Nemati, global director of Epicor's retail and hospitality practice. "The DataServ database is industry-leading and offers several advantages, including comprehensive national coverage and remarkable accuracy in further enhancing the speed of service and the overall customer experience."
About DataServ / VoltDelta
VoltDelta, a wholly owned subsidiary of Volt Information Sciences, Inc., is a leading global provider of both hosted and customer-premise directory assistance solutions, content and data services to the telecommunications industry as well as providing a large variety of hosted solutions to the enterprise market. VoltDelta designs, develops, integrates, markets, sells, leases, licenses and maintains computer-based directory assistance software and systems and other database management and telecommunications services for the world-wide telecommunications market. Volt Information Sciences, Inc. is a diversified technology and staffing company, providing leading edge services to the information technology, telecommunications and publishing industries. For additional information please visit http://www.voltdelta.com/.
About Epicor|CRS
Epicor|CRS -- the Retail Solutions Division of Epicor Software Corporation -- provides retail management software, hardware, and services to help its customers drive sales, improve customer service, and reduce operating costs, all with more ease and flexibility. Epicor|CRS is a trusted leader in the retail industry. Epicor|CRS customers include leading retailers, such as Aeropostale, American Eagle Outfitters, Ann Taylor, Barnes & Noble, Cache, Chico's, Coach, The Dress Barn, Inc., Eileen Fisher, Factory Connection, Foot Locker, GNC, J.Crew, Mikasa, Stage Stores, Transworld Entertainment, Tuesday Morning, Inc., Yankee Candle Company and Zumiez, among others. Epicor|CRS employs more than 360 employees based in Newburgh, N.Y., with a regional office in Seattle, Wash. For more information, please visit www.crsretail.epicor.com or call 845-567-1234.
About Epicor Software Corporation
Epicor, named one of FORTUNE magazine's 100 Fastest-Growing Companies in 2006, is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional services automation (PSA) software solutions to midmarket companies and divisions of the Global 1000. Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in over 30 languages. Employing innovative service-oriented architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for manufacturing, distribution, retail, hospitality and services that enable companies to drive increased efficiency, improve performance and build competitive advantage. Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow. Epicor offers a comprehensive range of services with its solutions, providing a single point of accountability to promote rapid return on investment and low total cost of ownership. Epicor's worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit www.epicor.com.
(1) The Nilson Report
Source: Epicor Software Corporation
CONTACT:
Lisa Preuss of Epicor Software Corporation,
+1-949-585-4235,
lpreuss@epicor.com;
or Erin Lutz of Lutz PR,
+1-949-293-1055,
erinlutz@cox.net, for Epicor|CRS
Web site: http://www.voltdelta.com/
Web site: www.crsretail.epicor.com/
Web site: www.epicor.com/
