Element Customer Care Named Preferred Billing and Customer Care Provider for National Cable Television Cooperative
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DURHAM, N.C., Jan. 15, 2008 - Element Customer Care today announced that it has been selected by the National Cable Television Cooperative (NCTC) as a preferred billing and customer care provider for its members. Element provides billing services, tech support and a customer service call center for the cable industry using CSG Systems software solutions.
"NCTC has negotiated this agreement to ensure that all of our members have affordable access to the industry's leading billing platform," said Jeff Abbas, President and CEO, NCTC.
"Our member companies continue to face heavy consumer demand and the necessity to provide new products. The need for more robust customer care and billing solutions is greater than ever before," said Abbas. "Element Customer Care and CSG allow our members to continue to retain a competitive advantage as they better serve their subscribers."
Many larger NCTC members are already CSG customers; this agreement will allow smaller NCTC members to have access to many of the advanced billing services and call center support that were previously unavailable to operators of their size.
"Element is proud to enter into this arrangement with NCTC,"
said Matt Zemon, President, Element Customer Care. "We believe in the NCTC's mission and the strength it lends to independent cable operators nationwide. With Element, NCTC's member companies can focus on growing their business and not on the day-to-day service and billing issues."
Element Customer Care leverages industry best practices and buying power to provide its clients' subscribers with a first-class customer service experience. The agreement with industry-leader CSG Systems links the largest provider of video billing to operators of all sizes for affordable, turnkey billing and customer service solutions.
"All of CSG Systems' solutions are designed to provide high-quality customer care through applications that serve customers efficiently and cost-effectively," said Jay McCracken, Senior Vice President, CSG Systems. "We are extremely pleased that our business relationship with Element Customer Care will expand the availability of CSG's solutions to all of NCTC's member companies."
About the National Cable Television Cooperative (NCTC)
NCTC is a not-for-profit programming and hardware purchasing cooperative. Founded in 1984, NCTC serves more than 1,100 cable operators throughout the United States. NCTC member companies own and operate cable systems serving 14 million subscribers. NCTC is located in Lenexa, Kansas. Visit them online at www.nctconline.org.
About Element
Element Customer Care is a Durham, NC-based company that offers billing services, tech support and a customer service call center. Element's partnership with CSG Systems gives its clients access to CSG's unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace. The Element Web site is www.elementcare.com.
About CSG Systems
Headquartered in Englewood, Colorado, CSG Systems International is the leading provider of outsourced billing, customer care and print and mail solutions and services supporting the North American cable and direct broadcast satellite markets. The CSG Web site is www.csgsystems.com.
Element Contact: Matt Zemon, President
T: 919.794.8773 x5816
E-Mail: mzemon@elementcare.com
NCTC Contact: Dan Mulvenon, Vice-President Communications
T: 913.599.5900 x1509
E-Mail: dmulvenon@nctconline.org
