Electrix New Zealand Chooses ClickSoftware's Enterprise Mobility Cloud Platform
Share:
Cloud service will enable Electrix New Zealand to precisely capture gas callouts field data on mobile devices in order to meet government regulation and increase customer satisfaction
BURLINGTON, Massachusetts - ClickSoftware Technologies Ltd. [http://www.clicksoftware.com]. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions [http://www.clicksoftware.com/solutions/index.asp] for the service industry, today announced that Electrix New Zealand, the largest gas service provider in New Zealand, chose the ClickSoftware cloud-based Enterprise Mobility Platform in order to enhance mobile workforce capabilities. The solution, which will be used in Electrix New Zealand's Reactive Gas Department, will reduce administration, improve response times and provide clearer visibility of its historical performance for their customers.
The mobility solution will enable Electrix to rapidly alert engineers to a gas callout, providing them with all the information they need to deal with each situation safely via their mobile devices. The advanced functionality will also update the company's systems with the real-time progress engineers are making. This means that data will be captured effortlessly to be used for auditing, measuring Key Performance Indicators (KPIs) and improving future performance. The lengthy manual process currently used to record information will be eliminated, instead engineers will, via their mobile handsets, be guided through workflows to ensure the right information is recorded at the right time before they can move on to the next stage in each job.
"As part of our commitment to the regulator and our customers, the timings of each reactive gas callout need to be recorded, and accurate to within one minute, and all instances of data need to be 100% aligned," said Gerry Thompson, Gas Services Divisional Manager at Electrix New Zealand. "ClickSoftware's enterprise mobility provides the opportunity to streamline and automate this process, alleviating data inconsistencies, reducing time spent on administration and improving productivity. This process needs to be robust which is why we turned to ClickSoftware; from our extensive research they demonstrated the most advanced and proven mobile solution on the market."
Utilizing ClickSoftware's enterprise-grade Cloud infrastructure, Electrix New Zealand is able to rapidly deploy the required solution for its Gas Division, without placing additional load on the IT department. Electrix is then able to leverage the cloud service to expand and contract to meet the changing needs of its Gas operations.
"While safety is the main priority for utility suppliers, regulatory demands and a desire to increase efficiency are pushing the sector to adopt cost-effective, scalable technologies," said Hannan Carmeli, President and COO of ClickSoftware.
"Electrix New Zealand is leading the industry by moving to a cloud-based enterprise mobility platform. ClickSoftware is proud to provide the technology that will enable a rapid and effective resolution to reactive gas incidents. It also provides the company a system to more easily capture the data needed for customers and executives to make decisions about future performance improvements."
About ClickSoftware
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning [http://www.clicksoftware.com/solutions-service-chain-optimization-workforce-planning-software.htm] , shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
As the pioneers of the 'W6' concept more than 30 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation.
ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter [http://twitter.com/ClickSoftware].
About Electrix New Zealand
For well over 50 years Electrix has constantly expanded to become one of New Zealand's
largest electrical and gas service providers. With 20 locations in New Zealand and 8 in
Australia we can mobilise project teams, covering a range of disciplines, on demand and
irrespective of location.
Our service areas include: Contract Management, Transmission Lines, Generation,
Substations, Gas Networks, Gas Utilities, Energy Metering, Transformer Refurbishment,
Distribution, Commercial Electrical, Industrial Projects, Rail, Mining, Design and
Engineering, Mechanical Workshop, and Asset Management.
Electrix core values of longstanding working relationships, highly skilled and
innovative people, proven systems and processes, effective mobilisation and management of
resources are second to none.
A highly trained pool of experienced staff who take pride in their work, are
performance orientated and strive to deliver value every time to enhance the diverse
contracts we undertake.
For more information, please visit www.electrix.co.nz.
ClickSoftware Company Contact
Kristin Amico
ClickSoftware
kristin.amico@clicksoftware.com
+1-781-272-5903 Ext: 2364
Source:
ClickSoftware Technologies, Ltd.
