Edify's Next-Generation Platform Enhances Benefits of VoIP and Reduces Cost of Ownership
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Edify Voice Interaction Platform 9.5 With Intel NetStructure® Host Media Processing Software Made Generally Available
SANTA CLARA, Calif., Nov. 15 / -- Edify® Corp., a leading global supplier of voice and speech solutions, today announced the general availability of Edify Voice Interaction Platform(TM) (EVIP(TM)), Release 9.5 with enhanced support for hardware- and software-based Voice over Internet Protocol (VoIP). This provides organizations with the flexibility to implement the VoIP solution that best fits and supports their needs to maximize their IT investment and reduce operation and maintenance costs.
VoIP can dramatically reduce costs by utilizing vast global IP-based network resources instead of traditional metered telephone environments. Because VoIP technologies also offer new opportunities to integrate voice, data and the web, contact centers can handle both self-service and agent-assisted calls more efficiently and effectively.
"VoIP is being adopted at an increasing rate throughout the enterprise. By using standards-based technologies from companies such as Intel, we're helping enterprises maximize the benefits of this technology," said Mitch Mandich, president and CEO of Edify. "Customers can now easily scale their voice solutions and reap the benefits from open standards -- driving down total cost of ownership (TCO) and improving their bottom line."
"Lowering TCO is a key driver for the deployment of IP in the enterprise and standards-based technology is helping to make that a reality," said Tim Moynihan, director of marketing, Modular Communications Platform Divisions, Intel. "With the addition of Intel NetStructure® Host Media Processing to Edify Voice Interaction Platform enterprises are able to lower TCO by helping to eliminate traditional telephony connections and the need for telephony boards."
New and updated features in EVIP Release 9.5 include:
o Intel NetStructure Host Media Processing Software
Support -- Enterprises can now deliver VoIP either through a
traditional card-based solution or by using a Host Media Processing
(HMP) software-only approach from Intel. Enterprises with very high
port densities may choose card based solutions while customers with
more distributed systems (fewer ports per system) find that it is more
cost effective to go with a software- based solution that can scale to
exactly meet their needs. Edify's dual approach allows for easy
upgrading of existing PSTN applications to support VoIP solutions.
o MRCP 1.0 Support (HMP Only) -- The new version supports the Media
Resource Control Protocol (MRCP) open standard for broader speech
recognition engine support. MRCP is a network protocol that provides an
interface between speech media servers and speech application
platforms, controlling speech resources over a network. MRCP provides
allows speech services from any vendor to be deployed from any
location.
o Windows 2003 SP1 and Windows XP Support -- EVIP Release 9.5 supports
Windows 2003 operating environment for business operations and Windows
XP for development.
o Edify verification of 9.5 support for VoiceXML 2.0 -- In order to
provide the most flexible and innovative client for executing self-
service applications, the new release extends Edify's VoiceXML 2.0
certified Voice Browser to include native VoIP (no gateway required).
Edify is verifying support for VoiceXML 2.0 on this new release.
o Nuance OSDM 2.0 support -- The new release supports Nuance OpenSpeech
Dialog Modules Release 2.0 (OSDM 2.0) allowing those customers who
would like to utilize OSDM-based solutions from Nuance to run those
solutions using an Edify VoiceXML browser in either a standalone mode
or as part of the all-in-one product.
o Cut/Copy/Paste between Application Objects (AOs) -- Edify now supports
cut, copy, and paste between Application Objects. This feature allows
work done in one object to be cut and pasted to others, thus saving
development time.
EVIP Release 9.5 enables companies to provide superior customer service and get the most out of their IT investments by helping them build and deploy standards-based voice applications utilizing VoIP, Session Initiation Protocol and VoiceXML. The new version supports these emerging standards and also provides organizations with the opportunity to choose from two separate deployment options: a Voice Browser and Voice Application Server that enables companies to deploy an Enterprise Voice Portal Architecture, or a complete voice system platform that encompasses an all-in-one voice and speech solution.
About Edify Corporation
With fifteen years of industry leadership and innovation in voice and speech applications, Edify® has been deployed in more than 2,000 systems around the world. Applications built with Edify are scalable, multilingual and flexible, allowing companies to easily integrate backend systems with multiple contact interfaces. Edify's open, standards-based platform successfully manages millions of customer interactions every day across a broad range of industries. The Edify Design Collaborative and consultancy experts assist customers with the design and deployment of speech solutions that provide increased customer satisfaction with reduced costs. You speak, we deliver(TM).
Additional information about Edify may be obtained by calling 408-982-2000 (USA), 81-3-5532-7827 (Japan) or +44 162 885 0222 (Europe, Middle East, Africa) or via the World Wide Web at www.edify.com/ /.
Edify is an Affiliate member with the Intel Communications Alliance, a community of communications and embedded developers and solution providers.
About S1
S1 Corporation (NASDAQ:SONE) is a leading global provider of integrated front-office applications for more than 4,000 banks, credit unions and insurance providers around the world. Comprised of applications that address virtually every market segment and delivery channel, S1 solutions help integrate and optimize an institution's entire front office, resulting in increased operational efficiencies, revenue opportunities and overall customer satisfaction. S1 is the only provider with the proven experience, breadth of products and financial strength to empower financial services companies' enterprise strategies. Additional information about S1 is available at www.s1.com.
Inquiries
Edify Corporation
Cynthia Dimidik, (408) 486-1791; cynthia.dimidik@edify.com
A&R Partners
Marisa Lee, A&R Partners: (650) 762-2883; mlee@arpartners.com
NOTE: Edify is a registered trademark and Edify Voice Interaction Platform (EVIP) is a trademark of Edify Corporation. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. Intel and Intel NetStructure are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Source: Edify Corporation
Web site: www.edify.com/
