Echopass Telecenter Now Available on Salesforce.com's AppExchange
Telecenter provides salesforce.com customers a pre-integrated, On-Demand Call Center and CRM Solution, leveraging the Echopass EchoSystem Service Integration Platform
SAN FRANCISCO, Sept. 19 -- Echopass, the experts in on-demand, always-on, multi-site call and contact center services, and salesforce.com (NYSE:CRM), the market and technology leader in on-demand business services, announced the availability of the Echopass Telecenter application for salesforce.com's AppExchange. The Echopass Telecenter application provides salesforce.com customers with a pre-integrated, on-demand call and contact center solution and access to an end-to-end suite of services through the Echopass EchoSystem(TM). The Echopass EchoSystem offers customers a unique level of contact center flexibility and effectiveness by seamlessly integrating best-of-breed partner technologies and services, then delivering these components on-demand along with Echopass' own advanced call center services to create a total, customizable and fully-managed solution. More information about Telecenter and the Echopass EchoSystem is available at salesforce.com/appexchange or at www.echopass.com.
Unlike inflexible hardware-based call centers or limited one-dimensional call center software alternatives, the Echopass EchoSystem Service Integration Platform provides customers a complete, single-source solution. The EchoSystem incorporates carrier and network services, integration with CRM solutions such as Salesforce SFA and Salesforce Service & Support, strategic and implementation consulting, call routing, and other customizations that customers may require. The platform delivers a value proposition unlike that of any other hosted call and contact center service provider:
o On Demand - Easy and quick scalability up or down, with features
that can be added whenever needed;
o Always On - Round-the-clock service and support availability;
o Guaranteed - Echopass Service Level Agreements guarantee the entire
platform's service, availability, customer support, performance and
reliability; and
o End-to-End - A complete managed technology service incorporating
traditional landline or VoIP calling, computer telephony
integration, automatic call distribution, work force integration,
interactive voice response and other customer-specific integrations.
"The EchoSystem platform makes call center services affordable and more readily available for companies that want to avoid the significant implementation and upgrade costs of premise-based solutions," said Vincent Deschamps, CEO of Echopass. "Strategic partner relationships with leading companies such as salesforce.com are a key component of the EchoSystem. Our platform was designed to meet evolving customer needs through a scaleable, end-to-end solution comprised of market-leading technology integrated with our high value, always-on contact center as the core. Telecenter is another example of the pre-integrated services we offer our customers in conjunction with our EchoSystem partners."
"A longtime salesforce.com partner, Echopass has proven expertise in the hosted call center market," said Matt Holleran, vice president, AppExchange partners, salesforce.com. "AppExchange enables customers and partners to easily implement customized, flexible solutions through a powerful on-demand model. The Echopass EchoSystem significantly extends the depth and breadth of our platform for customers."
More than 300 applications created by salesforce.com, its customers and its partners are now available on the salesforce.com AppExchange. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into a salesforce.com customer's account. AppExchange can be found at salesforce.com/appexchange .
About Echopass
Echopass Corporation provides advanced IP-based call and contact center solutions as a service for mid-to-large enterprises and government agencies through its unique EchoSystem(TM) service integration platform. Only Echopass delivers the promise of on-demand, always on, guaranteed, and end-to-end solutions that are both affordable and fully integrated with clients' existing customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of the Red Herring Top 100 Companies award. The company is headquartered in Pleasanton CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.
About salesforce.com
Salesforce.com is the market and technology leader in on-demand business services. The company's Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. AppExchange, salesforce.com's on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand applications at appexchange.com. Customers can also take advantage of Successforce, salesforce.com's world-class training, support, consulting and best practices offerings.
As of July 31, 2006, salesforce.com manages customer information for approximately 24,800 customers and approximately 501,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit www.salesforce.com/, or call 1-800-NO-SOFTWARE.
Source: salesforce.com, Inc.
CONTACT:
Gordon Evans
Salesforce.com
+1-415-536-7608
gevans@salesforce.com; or
Scott Malinowski
Citigate Cunningham
+1-617-374-4223
smalinowski@citigatecunningham.com (for Salesforce)
Web site: www.echopass.com/
Web site: http://www.salesforce.com/
