EasyVista Combines SaaS, Codeless ITSM Solution with LogMeIn Rescue's Remote Connectivity, Support
HDI 21st ANNUAL CONFERENCE and EXPO, LAS VEGAS, -- EasyVista Inc., member of the Staff&Line Group, a global leader in IT Service Management (ITSM), today announced a new integration with LogMeIn Rescue, bringing together advanced SaaS, codeless ITSM with remote support capabilities through a single integrated experience.
LogMeIn Rescue is a web-based remote support application that allows service desk staff to rapidly diagnose and troubleshoot remote PC's, Macs, tablets, and smartphones as if they were directly in front of them.
The initial integration of EasyVista combines the ease of codeless ITSM, process automation wizards, SaaS and advanced ITIL v3 functionality with the powerful remote support capabilities of LogMeIn Rescue. Customers can collaborate in real-time with end-users, quickly diagnose and resolve issues and streamline support and incident management operations.
"IT departments are under pressure to deliver a complete service to the business, maximize staff efficiency and lower total cost of ownership," said Jamal Labed, Chief Operating Officer at EasyVista Inc.
"By integrating EasyVista's codeless, advanced IT Management solution with LogMeIn Rescue's powerful remote support, IT departments are able to deliver fast, effective and reliable results without sacrificing customer satisfaction. We are delighted to be working with such a talented, well-established provider of support and diagnostic capabilities as LogMeIn."
The announcement comes at an exciting time for EasyVista Inc. which has clearly established its leadership status in the ITSM market delivering SaaS solutions for more than a decade. EasyVista recently became the first tool to be certified for 15 ITIL processes through PinkVERIFY, the world's only independent ITSM tool certification program from leading ITSM education and consulting provider Pink Elephant.
EasyVista enables organizations to concentrate on their core business while improving the quality of service delivered to end-users and reducing IT Management costs. EasyVista provides clear benefits not delivered by legacy solutions - its unique codeless development environment reduces Total Cost of Ownership by up to 50 percent over five years and offers an 80 percent reduction in deployment time versus traditional on-premise providers by combining codeless customizations, SaaS and ITIL v3 process wizards. For more information about EasyVista, visit www.easyvista.com.
About EasyVista Inc.
At EasyVista Inc., we apply the benefit of 20 years expertise as a pure player in the IT Management space in order to 'Make IT Easy.' Our EasyVista solution is easier to deploy, use and maintain than other products in the market, without any compromise to features and functionality or its performance.
EasyVista, which is available in SaaS mode or licence mode, is ITIL v3 compatible certified on 15 service management processes and covers all aspects of IT Management (IT Service Management, IT Asset Management, CMDB, automatic inventory, user portal) in a single, integrated and modular solution.
EasyVista Inc. is part of the Staff&Line Group. With over 60 certified partners worldwide Staff&Line Group has a direct presence in six countries (USA, France, UK, Italy, Spain, Portugal). The company boasts over 3,300 customers in practically every vertical sector including: banking, insurance, financial services, public sector, retail, healthcare, utilities, telecoms managed service providers and IT consulting. Staff&Line Group is quoted on Alternext - EuroNext Paris. For more information visit www.easyvista.com, our blog blog.staffandline.com or on twitter, @easyvista: (http://twitter.com/easyvista/).
