Duane Reade Focuses on Customer Service with RedPrairie Workforce Management
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New York's leading drug store will integrate optimised scheduling technology to better serve the community
Sydney Australia - RedPrairie a leading consumer driven optimisation company, announced today that Duane Reade., the leading drug store in New York's metropolitan area, will implement RedPrairie's Workforce Management application. The RedPrairie solution will provide Duane Reade with greater customer service by aligning customer traffic with employee scheduling. Duane Reade will implement RedPrairie's comprehensive workforce management application, including optimised forecasting/scheduling and time and attendance modules.
"As New York's leading drug store, we are committed to strong customer service and are positive that our partnership with RedPrairie will support our efforts to be leaders in this area," said Chuck Newsom, Senior Vice President of Store Operations at Duane Reade Inc. "The implementation of RedPrairie's solution will ensure that each of our 241 store locations are appropriately staffed and equipped to best service our extremely valued customers."
Mike Mayoras, CEO of RedPrairie, stated, "Duane Reade is a leader within the drug store market, and as with all of our industry leading customers, we look to their business objectives to drive our product philosophy. That is why we have invested in a technology platform that not only makes our applications simple to use, but also delivers broad configuration flexibility; so the product can solve the customer's business problems as quickly and affordably as possible."
RedPrairie is a leading provider of retail operations management systems. Its workforce management solution includes: time and attendance, business forecasting, labour demand planning, automated optimised scheduling, associate self service, dashboards with configurable alerts and computer based training. All of these features are displayed in an intuitive, user friendly interface.
About Duane Reade
Founded in 1960, Duane Reade is the largest drug store chain in the metropolitan New York City area, offering a wide variety of prescription and over-the-counter drugs, health and beauty care items, cosmetics, greeting cards, photo supplies and photofinishing. As of September, the Company operated 241 stores.
About RedPrairie Corporation
RedPrairie is a world leading consumer driven optimization company. Built on an advanced Service Oriented Architecture (SOA) developed over the past 15 years, the RedPrairie integrated suite of solutions offers on-demand capabilities to over 32,000 sites worldwide for many of the world's largest companies.
RedPrairie's E2e(TM) solutions synchronize people and products throughout the customer buying cycle to ensure goods reach the right place at the right time. At the point of sale, this means consumers have access to desired products and that the store is staffed with the right people to help them make their purchases. In the production cycle, it means suppliers and manufacturers time and synchronize shipments and production based on demand signals from the retailer. And in the back room of the store, it means having the least amount of inventory, solving the "last metre" problem of the retail supply chain.
With 20 global service sites and standard service methods that have been validated over the last 30 years, RedPrairie provides unparalleled service and support. For additional information, call +91 80 2649 4052, or + 61-2-8923 6272 or +86 21 5230 2711 or access www.RedPrairie.com
