Press Release Summary:
Available on-demand, Do-It-Yourself Toolkit is comprised of eAssessment, eProcess, and Metricus. eAssessment offers set of web-based questionnaires that help benchmark processes, while eProcess provides library of IT Service Management Processes combined with Process modeling tool. Metricus offers on-demand solution that accelerates implementation of ITSM process dashboard.
Original Press Release:
A 'Do-It-Yourself' Toolkit for the ITSM and ITIL Practitioner
Consulting-Portal now offers the very same toolkit used by its consultants to the IT Service Management & ITIL community on an on-demand basis. TORONTO, Nov. 5 /- Consulting-Portal, a leading IT Service Management (ITSM) Process Design and Implementation company has used its extensive base of ITSM experience to produce a toolkit that allows ITSM and ITIL practitioners to lower the cost of their ITSM and ITIL initiatives while achieving immediate and tangible benefits. This solution will debut during a webinar on November 12, 2008 entitled: Assess, Design and Measure: Establishing the Framework for Continual Service Improvement. To register go to www1.gotomeeting.com/register/404768737. This webinar, hosted by David Mainville, CEO of Consulting-Portal will include "do it yourself" techniques for benchmarking your Processes, the design and documentation of your ITSM Processes, as well as establishing a dashboard for ITSM Metrics. The toolkit is comprised of 3 solutions, eAssessment, eProcess and Metricus. eAssessment is a set of web-based questionnaires that help benchmark your Processes. eProcess is a library of ITSM Processes combined with a powerful Process modeling tool that has helped our customers realize IT cost-savings of 25-30%. Metricus is an on-demand solution that accelerates the implementation of an ITSM process dashboard. Consulting-Portal's toolkit is available on-demand without the cost of expensive hardware or software licenses. This toolkit has allowed Consulting-Portal to be more responsive and has accelerated ITSM and ITIL project delivery schedules by up to 30% through automation and the use of high-quality and repeatable practices. About Consulting-Portal Inc.
Established in 1999, Consulting-Portal specializes in all aspects of IT Service and Enterprise Systems Management. This includes strategic planning, assessments, process design and implementation and ITSM/ESM tool selection. CP also has a full suite of onsite and online ITSM training including: ITIL, CobiT and ISO 20000. Consulting-Portal services Fortune 500 and Mid-sized clients across North America from its offices in Atlanta Georgia and Toronto Ontario. CONTACT: Sarah Wilbore, Marketing Coordinator, of Consulting-Portal Inc., +1-416-539-9836 Ext. 116, firstname.lastname@example.org Web site: http://www.cportalinc.com/