Press Release Summary:
Amdocs Interactive Digital Commerce Solution, based on Qpass platform, integrates with existing back-office systems and automates entire content lifecycle. Its Stored Value functionality lets service providers reward high-value customers monitor product quality via consumer rating and feedback. With program, off-portal content providers can optimize subscription options, per market needs, and time to launch products is minimized via simplified addition of media files.
Original Press Release:
Amdocs Introduces New Features for Its Digital Commerce Solution to Improve the Online Retail Experience
New functionality helps service providers to better compete in the digital economy
ST. LOUIS, May 4 / / - Amdocs (NYSE:DOX), the leading provider of customer experience systems, announced a new release of its digital commerce solution. The enhanced Amdocs Interactive Digital Commerce Solution includes significant enhancements that address the needs of service providers worldwide to better monetize their networks and offer customers a personalized shopping experience.
Part of the Amdocs CES (Customer Experience Systems) product portfolio, the Amdocs Interactive Digital Commerce Solution is based on the Qpass platform and readily integrates with existing back-office systems and automates the entire content lifecycle - from partner on-boarding, to content discovery, delivery, partner settlement, and customer support. It allows consumers to more conveniently access the latest digital content online and perform an expanded set of functions in an easy-to-use self-service mode.
New benefits introduced today include:
- Enhanced Customer Experience: The new release includes the Stored
Value functionality which improves the customer experience and helps
reduce churn by allowing service providers to create attractive
membership clubs and loyalty programs that reward high-value,
long-term customers. While the Stored Value capability applies to
digital products, it can also be used to drive revenues from other
products and services. For example, customers can receive an incentive
to upgrade their service plans in the form of a voucher redeemable at
the service provider's digital storefront.
- Improved Monetization: The new release allows off-portal content
providers to offer more flexible pricing and subscription options that
reflect current market needs. This will enable content providers to
merchandise their digital goods more effectively and drive maximum
profitability. This in turn enables service providers to share in
increased off-portal content revenues.
- Faster Time to Market: The new streamlined backfill process will allow
service providers to launch new products faster because it simplifies
the addition of media files in support of new handsets. For example,
new game versions can be added incrementally without the burden of
reloading earlier versions each time.
- Social merchandizing: In today's market, every consumer wants to have
a voice. The new release allows users to rate content and share their
feedback. This helps customers to make informed purchasing decisions
and allows the service provider to monitor and improve the quality of
its digital merchandise.
- Parental controls: The new release supports multiple content rating
schemes (such as the Motion Picture Association of America for movies
and Entertainment Software Rating Board for games) across various
media types and geographies. This feature aims to help parents protect
their children from inappropriate content.
Amdocs Interactive products, services and solutions help service providers deliver a superior online customer experience, particularly as they evolve toward ubiquitous all-IP networks. The Amdocs Interactive offerings include commerce, partner collaboration, self-service, web portals, search and, with the acquisition of ChangingWorlds, personalization and mobile portals.
For more information on the Amdocs Interactive Digital Commerce solution, please visit: amdocsinteractive.com/solutions/commerce-and-partner-collaboration/digi tal-commerce-solution.
For more information on the Amdocs CES Portfolio, please visit:
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Web Site: www.amdocs.com/