Sage Software Solution improves organization's productivity, sales processes and customer retention
Scottsdale, Ariz. - June 8, 2007 - Sage Software announced today that Qqest Software Systems, a direct marketer of time and attendance products, payroll services, and asset management and maintenance software, has achieved a substantial return on investment from its customized Sage SalesLogix CRM and Sage MAS 90 ERP implementation. Qqest experienced a 28 percent revenue increase upon initially deploying Sage SalesLogix and integrating it with Sage MAS 90 ERP. The company continues to measure month-to-month revenue increases in the tens-of-thousands of dollars. Qqest cites improved employee productivity and higher customer retention rates as additional benefits of its Sage Software solution.
"Our sales went up $70,000 from the previous month after we implemented Sage SalesLogix," said Burke Plummer, president of Qqest. "Since then we have seen sales increase around $30,000 to $40,000 per month, based on a year-to-year comparison."
Customized CRM Overcomes User Resistance
Prior to Sage SalesLogix, Qqest was using three different databases that could not share data. All sales leads were tracked manually by individual employees, slowing the sales process and making accurate oversight of the sales team difficult. The lack of a centralized database made it difficult for support representatives to respond to customer requests, if the associated sales representatives were unavailable.
Qqest evaluated five CRM systems in 2003 and selected Sage SalesLogix for its customization capabilities, ease of use, and ability to integrate with the company's existing Sage MAS 90 ERP system. Unison, a Sage CRM Solutions business partner, was chosen to integrate the Sage Software CRM and ERP systems.
Employees initially expressed concern when Qqest informed them that a CRM system would be implemented. Many sales representatives were attached to their own individual opportunity tracking processes. For example, one of the organization's top-performing sales representatives organized all of his sales data on index cards, stored in a shoebox.
Unison studied the sales team's shared processes and individual best practices, and customized a Sage SalesLogix user interface based on a virtual shoebox in order to aid user adoption.
"The flexible nature of Sage SalesLogix allows us to portray data in any desired format and appearance," explained Steve Estes, president of Unison. "For Qqest, we were able to deliver a shoebox filing system layout that put their sales representatives at ease, allowing them to dive into opportunity management and quickly use many of the system's automation capabilities. From customizing the user interface to integrating with Sage MAS 90 ERP, Sage SalesLogix's flexible architecture was critical to making this implementation a success."
Qqest employees using the integrated system have benefited from the sharing of accurate information, and data entry time savings. When a prospect becomes a customer, an order is created in Sage SalesLogix and the account and order information is immediately available in Sage MAS 90 ERP.
Sage SalesLogix was initially implemented for 25 Qqest employees, and currently is used by 130 employees. Looking forward, Qqest has begun a project to upgrade its Sage MAS 90 ERP software to Sage MAS 500 ERP to accommodate its expanding business requirements. The company anticipates further business process enhancements and cost savings by using a credit card processing tool developed by Unison for Sage MAS 500 ERP and Sage SalesLogix.
"Sage Software has provided our team the right tools to streamline the sales processes that have historically aided our most successful representatives, and enabled employees to have a complete view of customer accounts including all associated product inventory, transaction and support records," added Plummer. "The resulting efficiencies have transformed the way we acquire our customers, and keep them happy."
With more than 300,000 users at over 8,500 companies, Sage SalesLogix is the leading CRM solution for small to medium-sized businesses and divisions of larger enterprises, and is part of the Sage Software family of integrated business management solutions.
Sage SalesLogix enables businesses to acquire, retain and develop profitable customer relationships by increasing sales and marketing performance and maximizing customer satisfaction and loyalty. Sage SalesLogix enables the same user experience, rich customization capabilities, high levels of end-user adoption and low total cost of ownership across Web, Windows and Mobile device deployment options.
Sage SalesLogix is part of Sage CRM Solutions, the only family of CRM products designed specifically for the needs of small and medium-sized businesses that also includes ACT! by Sage, SageCRM and SageCRM.com.
For more details, visit www.sagecrmsolutions.com or call (800) 643-6400.
Sage MAS 90 ERP
With more than 26 modules and thousands of industry-specific applications, Sage MAS 90 ERP provides unsurpassed value and functionality for automating business processes. The solution handles core accounting, financial reporting, distribution, manufacturing and e-commerce plus provides powerful business intelligence tools. Sage MAS 90 accommodates distribution and light manufacturing needs with full-featured inventory management, shipment processing, bill of materials and work order modules. The application also provides award-winning CRM, HR and fixed asset functionality through tight integration with Sage CRM solutions, Sage Abra HRMS and Sage FAS Fixed Assets.
For more information visit www.sagemas.com or call (800) 854-3415.
About Qqest Software Systems
Qqest Software Systems provides real solutions to today's complex employee management issues. Qqest offers a broad spectrum of products for better employee management- no matter what type of business you run. We provide solutions for time and attendance (TimeForce), payroll (Qqest Payroll Services), and asset maintenance and management (ManagerPlus).
With over 35,000 customers, Qqest helps clients manage their small to mid-size businesses the world over. Our software and hardware systems have proven themselves in many industries including manufacturing, construction, agriculture, healthcare, education & government, retail, services and more.
Please visit our website at www.qqest.com for more information.
Unison has been at the forefront of the Customer Relationship Management (CRM) and sales force automation industry since 1996. Unison encompasses the entire processes of marketing, sales, customer service and support. Our engineers are fully certified, and each has years of experience in their fields. Our clients have included a wide range of industries and businesses, such as small start-ups to larger corporations such as American Express, Intel, and Merrill Lynch.
For more information, visit unisonsales.com or call (801) 373-4679.
About Sage Software
Sage Software supports the needs, challenges and dreams of nearly 2.8 million small and mid-sized business customers in North America through easy-to-use, scalable and customizable software and services. Our products support accounting, operations, customer relationship management, human resources, time tracking, merchant services and the specialized needs of the construction, distribution, healthcare, manufacturing, nonprofit and real estate industries. Sage Software is a subsidiary of The Sage Group plc, a leading international supplier of accounting and business management software solutions and related products and services for small and mid-sized businesses. Formed in 1981, Sage was floated on the London Stock Exchange in 1989 and the Group now has 5.4 million customers and employs over 13,000 people worldwide.
For more information, please visit the Web site at www.sagesoftware.com/moreinfo or call (866) 308-2378.