CRM Software runs completely within MS Outlook.
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Press Release Summary:
ACCPAC CRM(TM) v5.6, for small and mid-size businesses, synchronizes contacts, tasks, and calendar events; automates filing of CRM-related e-mail; and offers support for Lotus Notes and Telephone Application Programming Interface. It lets users deploy on-site or online and provides report creation in Adobe® Acrobat® PDF(TM) format. Features include Lotus Notes synchronization and IBM DB2, MS SQL, Oracle, and Sybase database support.
Original Press Release:
Major Upgrade to the Company's Award-Winning Customer Relationship Management (CRM) Application for Small and Mid-Size businesses (SMBs), ACCPAC CRM(tm) Version 5.6
New Version Can Run Completely Within MS Outlook; Synchronizes Contacts, Tasks, and Calendar Events; Automates Filing of CRM-related e-mail; Adds Advanced Customization Wizard and Support for IBM DB2 and Lotus Notes
PLEASANTON, Calif., November 19, 2003 - ACCPAC International, Inc., a subsidiary of Computer Associates International, Inc. (NYSE: CA), announced today the launch of a major upgrade to the company's award-winning customer relationship management (CRM) application for small and mid-size businesses (SMBs), ACCPAC CRM(tm) version 5.6. The new version includes major enhancements that improve integration with other business management applications, make the product even faster and easier to use, and provide greater freedom of choice for businesses so they are not limited by the lock-in strategies of other technology vendors. The many new features of ACCPAC CRM 5.6 include:
-Comprehensive integration with Microsoft® Outlook® and IBM® Lotus® Notes; -New support for the IBM DB2® database; -Advanced customization capabilities; -Telephone Application Programming Interface (TAPI) support for expanded Computer Telephony Integration (CTI) options; -A faster and easier-to-use interface, and; -Additional reports and enhanced reporting flexibility.
"In head to head comparisons, ACCPAC CRM has beaten products like Microsoft CRM, Epicor® Clientele, and GoldMine®, and an ACCPAC CRM customer beat all comers in a major industry competition for best mid-market CRM implementation for 2003," said ACCPAC President and CEO, David Hood. "This latest version demonstrates our commitment to continue to deliver the best CRM solution available to the mid-market."
"Version 5.6 of ACCPAC CRM shows we don't just 'talk the talk', we 'walk the walk'," said ACCPAC Senior Vice President, Worldwide CRM Operations, Ivan MacDonald. "With all the noise and confusion in the marketplace today, businesses are looking for proven solutions that provide real benefits, and our latest upgrade gives businesses powerful new tools to manage their customer initiatives and increase their competitive advantage. Our Microsoft Outlook integration is market-leading in its flexibility, and features like the Advanced Customization Wizard make ACCPAC CRM easy to customize, so businesses can design and use it the way they want."
ACCPAC Solution Provider and Development Partner Stuart McKelvie of 21st Century Systems Corporation sees the new features in ACCPAC CRM 5.6 as critically important for businesses wanting to avoid vendor lock-in. "This upgrade is a strong extension of ACCPAC's strategy of offering customers choice and flexibility, not just through integration to Outlook and Notes, but in working with DB2 and other databases, and of course the ability to deploy on-site or online. My customers value the freedom to choose-and ACCPAC CRM gives them that freedom, today and in the future."
Comprehensive Microsoft Outlook and IBM Lotus Notes Integration
ACCPAC CRM continues to add innovative integration with surrounding business management applications such as e-mail for more effective business process management (BPM), including:
-Microsoft Outlook Integration - Users now have the option of accessing their entire ACCPAC CRM system from within Microsoft Outlook. Users have complete, two-way integration with Outlook contacts, calendars and tasks, in addition to enhanced e-mail integration. This comprehensive integration also enables users to synchronize CRM data to their pocket devices such as mobile phones and PDAs that synchronize with Outlook.
-Lotus Notes Synchronization - Users can also synchronize ACCPAC CRM with Lotus Notes calendars, in addition to previously available e-mail integration. Plus, they can now synchronize their CRM information to pocket devices that synchronize with Notes.
IBM DB2 Support
ACCPAC CRM adds to its industry leading database options with new support for the DB2 database, complementing its existing support for MS SQL, Oracle®, and Sybase®. Not only does ACCPAC CRM now support DB2, ACCPAC CRM also includes, at no charge, the DB2 Server (Workgroup Edition) and three user licenses, similar to what's provided with the ACCPAC Advantage
Series(tm) and ACCPAC Pro Series(tm) accounting systems.
Advanced Customization Capabilities
The new ACCPAC CRM Advanced Customization Wizard provides the ability to rapidly build new functionality and customizations. The easy to use wizard creates new business objects in a matter of minutes, without the need for users to write any code. In addition, administrators can utilize the ACCPAC CRM Component Manager that enables quick packaging and rollout of third party and user-developed add-ons such as industry-specific modules and customizations.
Improved Computer Telephony Integration (CTI)
New support for the TAPI standard provides improved call processing, supporting capabilities such as auto-dialing, and the ability to have customer information screens pop up in ACCPAC CRM based on the incoming caller ID.
Easier, Faster User Interface
This new version of ACCPAC CRM includes a series of interface enhancements that add to the product's user-friendly approach by making it even easier and faster to work with customer records, and to set up new tasks and appointments. This upgrade builds on the significant enhancements delivered in the previous version, improving overall usability with additional, faster navigation options to make information accessible with fewer clicks.
Improved Reporting Functionality, More Reports
ACCPAC CRM now provides report creation in Adobe® Acrobat® PDF(tm) format, enabling greater control over output and 'near publishing' quality reports in color with more control over where the content appears. In addition, more easily accessible standard reports have been added for quick access to critical information.
Freedom of Choice-In Database, Integration and Deployment
ACCPAC CRM provides businesses with freedom of choice that simply is not available with other CRM systems. The new Outlook and Lotus Notes integration options, plus the addition of DB2 to the existing MS SQL, Oracle and Sybase database support, extend this freedom even further.
Furthermore, unlike salesforce.com® and other online-only services, ACCPAC CRM offers businesses reliable, hosted CRM with the key option, first introduced to the market by ACCPAC this past August, to move to on-premises deployment at any time, for any reason, with all of the online data and customizations fully intact.
In addition to freedom of choice, ACCPAC CRM continues to offer many other key differentiators from competing solutions, including:
-Local service and support through an established, growing, worldwide channel of more than 800 ACCPAC CRM Solution Providers, Certified Consultants and Development Partners; -Bi-directional integration with back office accounting; -Support for wireless devices such as PDAs and cell phones; -A growing number of advanced customization capabilities, and; -Affordable, competitive pricing.
Pricing and Availability
ACCPAC CRM, the first mid-market CRM solution to be offered for both on-premises and online deployment, is available through authorized ACCPAC Solution Providers worldwide starting at an SRP of $1,590 (USD) for on-premises deployment. New and existing subscribers to ACCPACcrm.com(tm) (accpaccrm.com) will enjoy the new features of ACCPAC CRM 5.6 as they are deployed over the next 60 days. ACCPACcrm.com subscriptions start at $995 (USD) per year ($17 per named user per month). To locate an ACCPAC CRM Solution Provider, call 800-945-8007, or visit www.accpac.com.
About ACCPAC
ACCPAC International, Inc., a subsidiary of Computer Associates International, Inc. (NYSE: CA), provides small and mid-size businesses a broad range of end-to-end business management applications designed to enhance customers' competitive advantage. Product lines include ACCPAC CRM(tm), ACCPAC CRM SalesTeam(tm), ACCPAC Advantage Series(tm), ACCPAC Pro Series(tm), ACCPAC HR Series(tm), ACCPAC Business Analysis Suite(tm), ACCPAC eTransact®, ACCPAC Exchange(tm), ACCPAC Warehouse Management System(tm), ACCPAC ePOS(tm), ACCPAC Insight(tm), Simply Accounting®, FAXserve(tm) and ACCPAC Messenger(tm).
Based in Pleasanton, Calif., USA, with offices in Australia, Canada, India, Ireland, the Middle East, the Netherlands, South Africa, Southeast Asia and the United Kingdom, ACCPAC has more than 500,000 customers and more than 7,000 channel partners in more than 130 countries worldwide. For more information about ACCPAC, ACCPACcrm.com and our other products, call 1-800-945-8007 in North America, or visit ACCPAC at www.accpac.com and accpaccrm.com.
