CRM Software offers open-source customer care solution.
Press Release Summary:
Built on Google Web Toolkit framework and J2EE, QueWeb Customer Care v3.0 Enterprise Edition delivers Rich Internet Application capabilities while maintaining enterprise-grade security, stability, and scalability for large and small organizations. It offers range of enterprise-level functional modules and can be tailored to meet business requirements - from supporting unique workflow to integrating with existing IT infrastructure. Solution can also supplement legacy CRM applications.
Original Press Release:
Queplix Brings Open Source Customer Care Software to Both Enterprises and Small Businesses with QueWeb 3.0
First Commercial CRM Application Built On Google Web Toolkit (GWT) and J2EE Raises the Bar for Enterprise-Grade Customer Care, Delivering Key Functionality While Meeting Critical System Performance and Security Requirements
PRINCETON, N.J., April 23 -- Queplix (http://www.queplix.com/), a leading provider of commercial open source software for customer care, today announced the launch of QueWeb Customer Care 3.0. Available today in both Enterprise and free Open Source editions, QueWeb 3.0 is the first commercial software built on Google Web Toolkit (GWT) framework and Java Enterprise Edition (J2EE) - delivering the latest in Rich Internet Application capabilities while maintaining enterprise-grade security, stability, and scalability for large and small organizations alike.
When deployed as a new customer care application, QueWeb offers a powerful yet cost-effective solution, which can be tailored to meet 100% of a company's business requirements - from supporting unique workflow to integrating with virtually any existing IT infrastructure. QueWeb can also be used to breathe new life into outdated legacy CRM applications. Organizations can seamlessly transition to a flexible, web-based solution, without the costs, time, and change management typically required in traditional systems migration.
"The customer care problem is one that is overwhelming companies of all sizes - from the SMB who needs to compete, but can't afford enterprise-grade functionality, to the large organization who is saddled with an expensive legacy system, yet needs to evolve and improve efficiency," said Steven Yaskin, CTO of Queplix. "As a commercial open source application, QueWeb 3.0 has the versatility to address the needs of both audiences, offering the freedom to customize the customer care experience - via internal programmers or the developer community at large. And it features a proven partner in Queplix for ongoing support, product development, and validation of new third- party code."
At the core of QueWeb 3.0 is a collection of independent Java classes based on GWT, an open source framework that allows QueWeb to feel and behave like a desktop client would - with features such as keyboard shortcuts, visual enhancements, and quick speed-of-GUI response, all while running inside an Internet browser.
Queplix QueWeb offers a powerful, best-of-breed Customer Care solution, with enterprise-level functional modules such as:
-- Interaction and Case Management
-- Ad-hoc Reporting
-- Knowledge Management
-- Email Routing
-- Customer Portal
-- Survey Module
-- Defect Management
-- Change Request Management
-- Warranty, Contracts, SLAs and RMA management
-- CTI Integration
-- And many others
However, unlike its closed-core, proprietary competitors, Queplix offers open code which enables customers to freely customize, integrate, and build on top of QueWeb's rich, advanced platform. This gives customers a protection against vendor lock-in, as well as the ability to adapt its customer care solution to their own unique business rules and processes.
QueWeb 3.0 is available in three versions, including:
-- QueWeb Open Source (OS), available as a free, open-source modified BSD license for up to five users. An SMB can utilize the standard features in QueWeb OS to deliver enterprise-grade customer care, or develop new features for more advanced capabilities. Additional support, services, add-on modules, and license upgrades can be purchased as needed.
-- QueWeb Enterprise, for organizations with large customer care teams, and already proven to support thousands of users worldwide. It is also available under a modified BSD license, so users can modify, customize, and enhance the application to fit unique business models or proprietary processes.
-- QueWeb Professional (scheduled for Q3 2007), for IT consulting companies and Value Added Resellers (VARs) serving customers with verticalized or specialized solutions. Features a QueWeb OS download along with a set of proprietary development tools, including: QueDesigner to more easily customize, configure, integrate and build additional functionality; and QueCrawler to "crawl" through company legacy metadata and extract business objects for the replication of existing business processes and GUIs.
In addition, Queplix offers an expansive library of modules to support the full range of customer care needs - from customer and knowledge management portals, to email routing with ticket creation and a full text search engine, to help desk specific features for escalation and contracts management, to advanced system administration functions, and more. Queplix will also offer vertical industry modules for pharmaceutical, medical, manufacturing, and other markets. For more detail on product capabilities, available modules, or to see a demo, visit http://queplix.com/solutions/queweb-customer-care/
Pricing and Availability
QueWeb 3.0 Enterprise and Open Source editions are currently available, with the Professional edition arriving by Fall 2007. While Open Source edition is free, Enterprise version pricing starts at $750 per user with discounts for more than 10 users. Site licenses are also available. For more information about Queplix's products, email info@queplix.com or call or 877-QUEPLIX (877- 783-7549).
About Queplix
Queplix offers a suite of software tools and professional services to help companies deliver superior customer care with contact centers, help desks, and eService. Its flagship product, QueWeb, is a web-based customer care application that is uniquely designed to be deployed as a stand-alone solution, or to convert entrenched legacy CRM applications from Avaya, PeopleSoft, Quintus, Siebel, and Vantive - while preserving existing custom business rules, legacy data, and user interfaces. QueWeb is currently available in Enterprise and free Open Source editions, with the Professional edition, designed for IT professional services companies, to be launched in Fall of 2007. QueWeb is used worldwide by such leading corporations as John Deere, Hewlett Packard, Sony Ericsson, Telcordia, and Norfolk Southern. For more information, visit http://www.queplix.com/.
All brands and names mentioned herein are trademarks of their respective holders.
PR Agency Contact:
Nicole Tiedemann
Resound Marketing
609-279-0050 x106
nicole@resoundmarketing.com
Company Contact:
Paul Tenberg
Dir. of Business Development
609-375-2357 x2304 or 877-QUEPLIX
ptenberg@queplix.com
