CRM Software is CSLIC-ready.
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Press Release Summary:
Designed to help federal agencies provide high level of service and support to citizens and residents, RightNow Federal Government combines CRM software and federal best practices. It incorporates reports/recommendations developed by Citizen Service Levels Interagency Committee (CSLIC) including customized CSLIC reporting tools and CSLIC surveys. Features include government-specific terminology, pre-configured workflow processes, government profiles, and Freedom of Information Act interface.
Original Press Release:
New RightNow Federal Government Solution Helps Public Agencies Provide Excellent Constituent Experiences
Solution is CSLIC-Ready and Designed to Accelerate Implementations
BOZEMAN, Mont., April 10 /- RightNow® Technologies (NASDAQ:RNOW) today announced the availability of the RightNow Federal Government industry solution, a new offering that combines its next- generation customer relationship management (CRM) software and federal best practices gleaned from extensive experience working with more than 125 government agencies including the Army Corps of Engineers, Department of Education, Department of Veterans Affairs, National Security Agency and U.S. Census Bureau.
RightNow Federal Government helps agencies ensure that their constituents' experiences -- the sum of interactions with an agency, its personnel and processes -- consistently exceed expectations. The solution incorporates many of the best practices and reports developed by the Citizen Service Levels Interagency Committee (CSLIC). Created by the General Services Administration to help the federal government become more citizen-centric, CSLIC identified standards and metrics for measuring citizen support effectiveness. The committee was made up of 33 agencies; of which one third are RightNow clients. RightNow Federal Government includes many CSLIC recommendations, including customized CSLIC reporting tools and CSLIC surveys.
RightNow Federal Government also includes several features, such as government-specific terminology, pre-configured workflow processes, government profiles and a Freedom of Information Act interface, to help agencies quickly deploy the RightNow solution.
"Our new government solution is designed to help federal agencies provide the highest level of service and support to citizens and residents," said Chris Sortzi, vice president of public sector at RightNow. "Every cabinet- level agency uses RightNow and they've achieved tremendous success. With the RightNow Federal Government solution we've packaged that success, making it easier for other agencies to adopt best practices very quickly."
To learn more about how RightNow can help government organizations deliver excellent constituent experiences while lowering operational costs, join the April 18 web cast featuring the US Department of Education. To register go to: http://www.rightnow.com/events/event.php?id=9722
About RightNow Technologies
RightNow (NASDAQ:RNOW) delivers the high-impact technology solutions and services organizations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,800 corporations, government agencies and learning institutions worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit http://www.rightnow.com/.
Source: RightNow Technologies
CONTACT:
Katie O'Connell of RightNow Technologies,
+1-925-674-1487,
cell, +1-510-304-3707,
koconnell@rightnow.com
Web site: http://www.rightnow.com/
