CRM Software integrates with SyteLine(R) ERP solution.
Press Release Summary:
Web-based Frontstep CRM provides consistent view of customer and order information across enterprise to improve and extend sales and marketing, and support business processes. It guides cross-organizational teams in assisting customers from initial interest, through order placement to customer service. Frontstep CRM offers cross-departmental access to data, order management, and flexible user interface.
Original Press Release:
Frontstep Announces the Release of Frontstep CRM
Frontstep CRM Provides a Consistent View of Customer and Order Information Across the Enterprise
CHICAGO, National Manufacturing Week, March 18, 2002 - Frontstep, Inc. (Nasdaq:FSTP), a leading global provider of business software and services for manufacturers and distributors, today announced the release of Frontstep CRM, its new business process-driven customer relationship management (CRM) solution. By providing companies with an integrated view of prospect, customer, product and service information, Frontstep CRM helps companies maximize the value of existing relationships, and use customer information to expand those relationships, improve customer satisfaction, grow loyalty and increase profitability.
Frontstep CRM, built specifically for manufacturers and distributors of discrete products, is a Web-based application that provides a consistent view of customer and order information across the enterprise to improve and extend sales, marketing, and support business processes. Frontstep CRM goes beyond traditional sales automation and contact management tools and allows organizations to realize the true benefits of CRM with integrated product catalog, configuration, quotation, inventory availability, ordering and support capabilities.
"With Frontstep CRM, manufacturers can enhance their interactions with customers by integrating information and streamlining business processes to increase the speed, reliability, and responsiveness that makes them indispensable to their customers," said Daryll Wartluft, executive vice president of products at Frontstep. "As companies become more customer-centric, Frontstep CRM enables them to connect the customer experience with their extended enterprise systems to deliver significant productivity gains."
Frontstep CRM Highlights
Frontstep CRM provides companies with a common view of customer information and guides cross-organizational teams in assisting customers from initial interest, through order placement
to customer service. Frontstep CRM fits into an integrated enterprise solution and provides a complete connection between front and back office, enabling companies to gain complete
visibility of their customers.
Cross-departmental access to data - Multiple departments, including sales, customer service, support, and marketing can act as one team by managing complete business processes using
common customer and order data.
Order management - Sales or customer service representatives can search product catalogs, create new orders, leverage previous orders, configure products, and prepare or change quotes,
complete with complex pricing and item availability.
Integrated - Frontstep CRM seamlessly integrates with SyteLine®, Frontstep's extended ERP solution, and is also architected to integrate with other enterprise and supply chain management
systems. Frontstep CRM consolidates the information from multiple back-end systems including: customer and product data, product availability, pricing data, estimate and order transactions, and RMA status information.
Flexible user interface - User interfaces can be tailored for specific job functions and departments to meet the unique requirements of different organizations. These personalized
attributes migrate forward when Frontstep CRM is upgraded.
Complementary tools - Productivity tools, like Microsoft Outlook and Microsoft Excel, used in sales, marketing and service areas can be leveraged to support current business processes and enhance team effectiveness.
Availability
Frontstep CRM will be released for general availability on March 29, 2002.
About Frontstep
Frontstep is a leading global provider of software and services for discrete, to-order manufacturers. With more than 20 years of experience, Frontstep helps manufacturers create and implement solutions - including extended ERP, customer relationship management, and supply chain management - that streamline and simplify business processes and operations. Through these innovative and practical solutions, manufacturers can respond faster and better to customers' demands for quality products and services.
Frontstep, formerly Symix, is headquartered in Columbus, Ohio and has more than 4,400 customer sites and 28 offices worldwide. For more information visit www.frontstep.com.
Safe Harbor under the Private Securities Litigation Reform Act of 1995: This press release may contain forward-looking statements that are not historical facts and involve risks and uncertainties that could cause actual results to vary materially from the forward-looking statements. These risks and uncertainties include, but are not limited to, the demand for and market acceptance of the company'sproducts and services, the impact of competitive products, the company's ability to increase sales and earnings, the current economic climate, the worldwide political uncertainties and other factors detailed in Frontstep's filings with the Securities and Exchange Commission. We undertake no obligation to revise or update or publicly release the results of any revision or update to these forward-looking statements.
Frontstep is a trademark of Frontstep Solutions Group, Inc. All other trademarks mentioned are the property of their respective owners.
