CRM Software helps manage customer email.
Press Release Summary:
VisNetic MailFlow v2.0 offers lifecycle ticket tracking, per-agent and global custom dictionaries, and reporting capabilities. Web-based product enables organizations to automatically route, track, and process inbound customer email. It enables users to analyze inbound email in order to gain insight into flow of internal and external communications. Additional features include ticket search, log viewer, anti-virus protection, and database support.
Original Press Release:
Deerfield.com Releases VisNetic MailFlow Version 2.0 Offering Improved Servicing/Analysis of Customer Email
Leading Customer Email Response Solution Now Includes More Powerful Agent Tools Plus Lifecycle Ticket Tracking; Reporting Systems Also Greatly Enhanced
GAYLORD, MI- Deerfield.com, a leading provider of Internet software and services for growing businesses, today announced the debut of VisNetic MailFlow Version 2.0, featuring a wide range of improvements that help small-to-medium enterprises better manage their inbound customer email. Offering ticket lifecycle tracking, new per-agent and global custom dictionaries, revamped reporting capabilities and more, VisNetic MailFlow 2.0 helps businesses address their customer relationships more powerfully and completely than ever before.
VisNetic MailFlow, since its introduction last year, has found strong acceptance with customer-focused companies in a variety of industries. A potent Customer Relationship Management (CRM) solution, the Web-based product enables an organization to automatically route, track, and process inbound customer email intelligently while reducing customer service costs. Along with faster, more efficient customer response, VisNetic MailFlow enables management to analyze inbound email, thereby gaining important insights into the flow of internal and external communications.
"Version 2.0 of VisNetic MailFlow is the result of extensive usability analysis as well as feedback from our users," said Mike Deerfield, CEO of Deerfield.com. "Our corporate customers will appreciate the improved look-and-feel, as well as the new management tools. Version 2.0 builds significantly on what was already a terrific product, so we expect even greater adoption in the weeks and months ahead."
Enhanced Usability, Reporting
Among the many upgrades and improvements in VisNetic MailFlow Version 2.0 are the following:
· Customizable Per-Agent and Global Dictionaries-enables better, more complete spell checking of outbound email, including company terms and product names;
· Improved Reporting Tools-Over 20 pre-defined reports are available to improve business intelligence. Bar, line, and pie charts are incorporated along with improved filtering;
· Lifecycle Ticket Tracking-Tickets now retain an audit of movement through the system, which can be viewed by any agent;
· Improved Ticket Search-Searches have been extended to support message body text; users can also search by ticket notes and numbers;
· Log Viewer Enhancements-Including better event filtering and a more intuitive, streamlined interface;
· Anti-Virus Protection-Featuring a new quarantine management facility and new system email address for virus and alert notifications;
· Database Support-Windows-authenticated ODBC connections are supported, as well as improved database maintenance features;
· Numerous Usability Enhancements-Enhanced message composition, improved themes and screen fonts, one-click ticket/message opening, improved alerts, more intuitive navigation, and much more.
Pricing and Availability
VisNetic MailFlow Version 2.0 is immediately available from Deerfield.com as well as through the company's network of resellers, distributors, and franchise affiliates. Pricing-unchanged despite the new version-ranges from $195 for a three-user license to $3,500 for an unlimited number of seats. For additional information on VisNetic MailFlow 2.0, or any of Deerfield.com's other productivity software and Internet services for growing businesses, visit www.deerfield.com.
About Deerfield.com:
Deerfield.com is a leading Internet software and services provider. The company, founded in 1994 and headquartered in Gaylord, Mich., specializes in Internet software solutions designed to optimize Internet connectivity for small-to-medium sized businesses and organizations. Deerfield.com publishes a leading suite of Internet connectivity, messaging, and security products distributed via ESD (Electronic Software Distribution) globally through both direct and multi-tiered distribution channels. Deerfield.com continues to bring its vision of the Internet to its customers through a range of products including WinGate®, a flagship Internet sharing solution that incorporates proxy/firewall/VPN support; DNS2Go(TM), the company's dynamic DNS service; and a newly commissioned family of products, appropriately named VisNetic.
