The UK passenger transport group Fraser Eagle has just recently launched an online application known as Beagle to better the management of their rail replacement service operations. The solution was developed in Malta by a team from Crimsonwing Solution Centre, consisting of the be-spoke IT Operational System developed in .NET and Microsoft ERP - Dynamics AX.
In 2006 Fraser Eagle has decided to completely replace their IT systems onto Microsoft technology. Their solution of choice was Microsoft ERP - Dynamics AX, the ERP application specifically designed to help companies improve sales, finance, project management, and other business operations.
Established in 1919 as a local Lancashire coach firm, Fraser Eagle is today one of the most dynamic groups of companies in the travel, transport and passenger management sector. From its early origins as a local coach tour operator, Fraser Eagle has grown and diversified to become a multi-million pound group of companies. Today, Fraser Eagle is the largest supplier of managed transport services to the UK rail industry. Using their nationwide database of over 5,000 coach and taxi operators, with more than 270,000 taxis and 60,000 coaches, Fraser Eagle transports thousands of people on a daily basis.
To keep their competitive advantage and better their service to the customer, Fraser Eagle has invested in the state-of-the-art IT Solution that gives them the resources to develop innovative new services to meet clients' changing needs.
Moving from a variety of in-house built, and purchased IT systems, Fraser Eagle ERP deployment proved to be very successful. To guarantee a positive return on investment from the solution, Crimsonwing ensured that the best practices are followed from the very start of the project - in planning, working with consultants, and in helping Fraser Eagle chose the right IT solution.
The main objective of Beagle was the complete replacement of FERRIT - this was an old system based on Visual Basics which over the years had undergone many changes thereby becoming unreliable and difficult to maintain, endangering the quality of service Fraser Eagle were offering to their customers.
A key feature of the system which provides FE with a competitive edge, is functionality to automatically identify the optimum supplier amongst the thousands of operators available, to their respective customer needs. Streamlined operations have encouraged increased efficiency bringing about a better management of suppliers through a complex system of pricing mechanisms and scoring and weighting features.
Crimsonwing adopted the use of an iterative process - maintaining constant contact with the users for valuable feedback. The team was flexible enough to also cater for new business processes that were not originally specified. Crimsonwing provided the full range of .NET and Dynamics AX based IT consultancy services, and its extensive experience in the implementation and integration of large enterprise IT systems, gave Fraser Eagle a strong starting point while implementing Beagle and Microsoft Dynamics AX.
Graeme Lawson, Fraser Eagle's Finance Director commented: "We believe that our relationship overall with Crimsonwing has been excellent, and we are confident that Beagle will be a success".
Founded in 1996 Crimsonwing's customer solutions have won many awards including Solution Provider of the Year and National Business Awards.
Crimsonwing provides value-for-money software development services to help customers derive business benefits from information technology.
Crimsonwing is Microsoft Certified Gold partner specialising in ERP:
Dynamic AX (Axapta) and CRM. Crimsonwing has a strong track record of managing complex, multi-million pound IT projects that include solution development, and the integration of business and IT. Clients include IDIS, Ideal Hardware, Morrisons, Lloyd's Register, and Williams Lea amongst others. Crimsonwing is an ISO9001 certified company with headquarters in Leatherhead, UK, offices in the Netherlands and a solution centre in Malta. For more information visit www.crimsonwing.com
About Fraser Eagle
Originally a Lancashire coach firm, Fraser Eagle is today one of the most dynamic groups of companies in the travel, transport and passenger management sector. From its early origins as a local coach tour operator, Fraser Eagle has grown and diversified to become a multi-million pound group of companies. Today, they deliver a full spectrum of transport & passenger management and retail travel services.
For more information visit www.Frasereagle.com