Convergys Implements Relationship Management Solution for AT&T Mobility
(Cincinnati; February 7, 2008) - - - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that AT&T Mobility has gone live with Convergys' Dynamic Decisioning Solution.
The Convergys solution assists customer service agents in providing consistent and proactive care by enabling centralized policy creation and management, as well as automated and real-time policy enforcement across all contact channels.
AT&T Mobility signed a 5-year license and support contract for this solution.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees.
Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
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Contacts
Business/Financial MediaJohn Pratt, +1 513 723 3333 or john.pratt@convergys.com
Trade Media Jeff Hazel, +1 513 723 7153 or Jeff.hazel@convergys.com
