Contact Center Solution provides unlimited growth path.
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Compatible with CCIS and FCCS, eTHOS® helps contact centers meets demand for multi-media communications, Interactive Voice Response (IVR) auto attendant and enhanced routing, real-time administration, and report generation. Open development platform offers scalability and customization to meet unique environment requirements. With open software design, eTHOS can network several PBXs for unified virtual call center. Preview and power outbound dialing campaigns accelerate call launches.
Original Press Release:
NEC Unified Solutions Improves Customer Service and Reduces Costs with eTHOS Contact Center Solution
NEC Strengthens Contact Center Offerings with eTHOS to provide a Path for Unlimited Growth and Superior Customization and Scalability
IRVING, Texas, Aug. 22 -- NEC Unified Solutions, Inc. (NEC), a leader in converged communications for the enterprise and small and medium-sized businesses (SMB), today announced the availability of its eTHOS(R) Contact Center (eTHOS) offering. With this solution, users are provided with an open development platform that provides scalability and customization to meet the individual needs of customers' unique environments.
Building on NEC's PBX/Automatic Call Distributor (ACD) technology, eTHOS meets the demand for contact center performance in the areas of multi-media communications, Interactive Voice Response (IVR) auto attendant and enhanced routing, real-time administration, and report generation for SMB, large enterprise and networked organizations. Culminating a ten-year partnership between NEC and Technologies for Business (TFB), eTHOS employs integrated contact center features and applications for the UNIVERGE(R) SV7000, UNIVERGE SV7000 MPS, UNIVERGE NEAX(R) 2400 IPX and UNIVERGE NEAX 2000 IPS, eTHOS provides customers with a clear migration strategy, enabling businesses to protect their initial investment.
Additionally, eTHOS will prove to be a valuable business tool, utilizing Computer Telephony Integration (CTI) applications such as Screen Pops to reduce agent call times and in turn improve user productivity and deliver a Return on Investment (ROI). The preview and power outbound dialing campaigns also allow for faster call launches, directly contributing to revenue generation.
"Providing our customers with solutions that respond directly to their unique needs and offer the flexibility to grow with their business is a main objective of NEC," said Jay Krauser, general manager, Product Management Division, NEC Unified Solutions, Inc. "We are proud to offer this next-generation contact center solution to further allow for greater scalability and efficiencies and increase organizations' networking and customization capabilities."
Designed to meet the diverse needs of SMB and enterprise customers, eTHOS employs an open software design for faster database access and increased integration. API and development tools allow customers to implement eTHOS to meet unique and individual contact center demands.
Compatible with CCIS and FCCS, eTHOS can network several PBXs to create a unified virtual call center including:
o Expanded prioritization and routing of inbound/outbound calls as well as multi-media communications via access to databases and network resources
o Enhanced flexibility and easy administration of the Automated Attendant
o Improved call handling and blending via Automated Callback and Automated Outbound Campaigns
o Integrated multi-media communications via e-mail and chat
o Cradle-To-Grave, real-time and historical reporting via ACD Reports and Contact Director
o Increased information delivery via Screen Pop and other CTI applications
About NEC Unified Solutions, Inc.
NEC Unified Solutions Inc., a leader in converged voice and data communications solutions for the enterprise, delivers the industry's most innovative suite of products, applications and services that help customers achieve their business goals. NEC Unified Solutions is a wholly owned subsidiary of NEC Corporation of America and offers the broadest range of communications services and solution choices, flexible product platforms and applications, and an open migration path to protect investments. NEC Unified Solutions, Inc. serves the Fortune 1000 and customers across the globe in vertical markets such as hospitality, education, government and healthcare. For more information, visit www.necunified.com, or call (877) 463-2267.
About Technologies for Business
Since 1989, TFB has been a leading developer of software for call centers and businesses across all industries. TFB applications help customer-centric organizations of all sizes leverage existing data and telephony investments to improve customer service, bolster contact center effectiveness, and control costs. TFB offers a comprehensive suite of turnkey CTI applications, IVR, and flexible software modules for contact centers, as well as highly-customized, industry-specific applications for healthcare, hospitality, education, government, homeland security, and many more.
ETHOS, UNIVERGE and NEAX are registered trademarks of NEC Corporation.
Contacts: Amy Dittman
NEC Unified Solutions, Inc.
(214) 262-6059
dburger@necunified.com
Alicia Dollard
Ruder Finn
(212) 593-6343
dollarda@ruderfinn.com
