Communications Module aids service workers.
Share:
Press Release Summary:
SERVICEMobility enables two-way communication with field technicians using wireless devices, including PCs, PDAs, pagers, and cellular phones. It works with company's SERVICEPower scheduling optimizer to allow automatic, real-time rescheduling based on most up-to-date information possible. This allows technicians to send and receive information related to scheduled jobs. Rescheduling work in real time avoids problems caused by changes in availability.
Original Press Release:
ServicePower announces major new module for the mobile workforce
Combines recent advances in communications technologies with advanced scheduling for service operations
Annapolis, MD, May 6, 2002 -- ServicePower (LSE: SVR), a global developer and supplier of field service scheduling software for the Customer Relationship Management (CRM) market, today announced SERVICEMobility, a major new module that works in conjunction with SERVICEPower, its flagship scheduling product, to bring recent advances in communications technology to the mobile workforce.
SERVICEMobility enables two-way communication with field technicians using a number of wireless devices, including PCs, PDAs, pagers, and cellular phones -- allowing technicians to send and receive information related to scheduled jobs. It is seamlessly integrated with the SERVICEPower application to allow automatic, real-time rescheduling based on the most up-to-date information possible. By rescheduling the work in real time, SERVICEPower avoids potential problems caused by changes in availability -- such as jobs over-running or resources becoming available earlier than expected.
"SERVICEMobility helps field service technicians maximize their own productivity," commented Ian MacKinnon, president of ServicePower. "By proactively monitoring and managing changes to their schedules throughout the day, technicians are able to continually work to optimized schedules, bringing productivity to a level that meets or exceeds customer expectations," he added.
SERVICEMobility allows the SERVICEPower scheduling optimizer to automatically react to changes without manual intervention. In addition to initially notifying field technicians of their assigned jobs and providing required customer information, it allows technicians to update their status (e.g., traveling to the job, on-site, job completed, etc.) via wireless devices. SERVICEPower can then dynamically re-optimize to maintain the most efficient schedule possible.
Available immediately, SERVICEMobility includes client-side support for Blackberry Wireless Handhelds, PALM OS, Windows CE, Symbian, and Windows 2000; it includes server-side support for Windows 2000, Windows NT, and UNIX (Sun and HP).
About ServicePower
ServicePower (LSE: SVR) markets and supports SERVICEPower a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada and Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower's customer base includes innovative, world leading companies such as Accenture, Avaya Communication, BskyB, Ecolab, and Sun Microsystems. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at http://www.servicepower.com/.
Press Contacts:
Clare Moulton: (603) 882-2135, clare@mcmcorp.tiac.net
Adele Oliver: (410) 571 6333, a.oliver@servicepower.com
