CommProve Helps Operators Keep Their VIPs
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Dublin, 7th February 2007 - CommProve, the world-leading provider of mobile network radio Quality of Service (QoS) monitoring, today announced an enhancement of Netledge to monitor high-value user groups.
Netledge VIP QoS(TM) tracks radio QoS for selected users, and groups of users, in near real-time, enabling operators to immediately see whether their most valuable subscribers receive the experience they demand.
Netledge already provides the most detailed performance information available on the quality of the Radio Access Network (RAN) for 2G and 3G networks. Now, by displaying radio QoS data relating to specific groups of users, network engineers and Key Account Managers can work together to make sure corporate accounts and high value subscribers are always satisfied with the service they receive. This enhancement to the RAN OSS simplifies and speeds up the identification of coverage and configuration problems causing customer dissatisfaction and potentially revenue loss from high spending subscribers.
Netledge Radio QoS systems capture performance data directly from the signalling used to set up and maintain calls and data services by every user, network-wide, 24 hours a day, creating 'drive test' data from every call. The new VIP QoS product addresses the challenge of how to relate this to the experience of selected high-ARPU users, for example a corporate client. Netledge VIP QoS allows the Key Account Managers responsible for corporate customers to agree a Service Level Agreement (SLA), monitor trends in KPIs such as drops and quality, and to be alerted if those trends approach the SLA limits. The operator then has the opportunity to take corrective action before the SLA is broken. This concrete visibility of every VIP customers' experience allows the operator to proactively improve customer satisfaction, reduce customer complaints and improve revenue. Furthermore, since Netledge provides detailed and easy to read information, more VIP customers can be individually managed with no increase in resources, which has a positive effect on operational expenditure.
"For the first time, operators can instantly see how the behaviour of the radio access network affects groups of high-revenue customers." stated Robin Wheeler, Senior Vice President of Global Sales at CommProve. "Planning and optimisation departments can be overwhelmed by the volume of data they receive. With the VIP QoS, a clear picture of the customers' experience is presented in a way that requires almost no analysis."
Wheeler continued: "Situations that might otherwise have led to customer complaints and ultimately the loss of high value customers, can now be observed and diagnosed in moments. It takes account management of key accounts to a whole new level."
About Netledge VIP QoS
Netledge VIP QoS is available now for "Netledge(TM) Abis Radio QoS" for GSM networks, and will be available in mid-year for "Netledge(TM) 3G Radio QoS" for UMTS networks and "Netledge(TM) PS QoS" GPRS and 3G packet service performance monitoring. CommProve has the most advanced solutions that work together to provide wireless operators with unique advantages in the competitive mobile market.
About CommProve
CommProve (www.commprove.com) established in 1996, is a multinational group with headquarters in Ireland, and offices in the UK, USA, Italy, Brazil and Spain. CommProve is a world-leading developer of network-wide 24x7 Quality of Service (QoS) monitoring for GSM, GPRS and UMTS networks. CommProve's Netledge portfolio of OSS solutions helps operators identify areas of revenue loss due to unacceptable QoS. By ensuring optimal QoS, CommProve enables operators to increase customer satisfaction and implement new service introductions that will ultimately drive up revenue.
For further information, please contact:
Paul Nolan at Companycare Communications
+ 44 (0) 118 939 5900 or commprove@companycare.com
