ClickSoftware Solution Helps Thousands of Agents Manage Customer Calls for Computer Support
BURLINGTON, Massachusetts, December 12/- ClickSoftware Technologies Ltd. (NasdaqCM: CKSW), a leading provider of workforce and service optimization solutions, today announced the successful deployment of its optimized scheduling solution, ClickSchedule, to the Geek Squad 24-Hour Computer Support Task Force®. ClickSchedule is being used for the daily service delivery execution for thousands of installation and in-home repairs handled by Geek Squad Agents. The solution will help Geek Squad provide more accurate travel times and responsiveness to its customers, while also improving the efficiency of its service operation.
Approximately 11,000 active Geek Squad Agents make house calls and patrol Geek Squad precincts in all U.S. Best Buy stores, all Canadian Best Buy stores and at Geek Squad stand-alone store locations. Geek Squad Agents are readily identifiable by "Special Agent" badges, black pants, white shirts, break-away ties and signature black-and-white GeekMobiles(TM).
"It is a great pleasure to add Geek Squad to our list of customers. This remarkably fast and successful deployment of ClickSchedule to Geek Squad offers further proof to the versatility and scalability of our product offering. As the market matures, customers for workforce optimization become more educated, and the bar is set higher. Our impressive record in successful implementations at the world's largest companies sets us apart and further solidifies ClickSoftware's leadership position within the service chain optimization marketplace," stated Dr. Moshe BenBassat, ClickSoftware's Chairman and CEO.
ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, optimized shift planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, location-based services and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call +1-(781)-272-5903 or +1-(888)-438-3308, or visit www.clicksoftware.com.
Source: ClickSoftware Technologies Ltd