ClickFox, Inc. Links with Wipro Limited
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Partnership Significantly Increases ClickFox's ability to deliver Customer Experience Analytics Solution Internationally
ATLANTA, Jan. 14 / - ClickFox, Inc., a software company delivering patented technology that analyzes customer interaction behavior and path analytics across enterprise touch-points like self-service environments, today announced that it has signed a business partnership agreement with Wipro Limited. Wipro's industry leading end-to-end solutions in call centers and contact centers brings a cutting edge to this partnership. This new relationship expands ClickFox's ability to deliver on the growing demands for Customer Experience and Behavior Analytics technology across worldwide business enterprises.
"We look forward to our partnership with ClickFox. Companies that take advantage of the Wipro and ClickFox solution will have the power to understand and analyze the true activities of customers in self-service channels." said Sanjesh Gupta, Vice President - System Integration, Wipro Infotech.
ClickFox's technology works with any enterprise interaction system architecture by taking native system activity logs and unstructured data from any source to build a patented, visual model of behavior. The solution then clearly demonstrates the affects that customer experiences have on the "key" business drivers across the enterprise.
This partnership will combine Wipro's industry leading ability to deliver technology and business process models with the power of ClickFox's customer behavior intelligence and analytics to help companies maximize the effectiveness and performance of their customer service channels. The power of this joint offering will deliver to the customer a "total view" of behavior and its true business impact for the first time.
"Wipro is a well respected leader in the industry delivering world class services," said ClickFox CEO, Marco Pacelli. "Our relationship will create a very powerful joint solution that customers are demanding. Organizations across the globe can not continue to grow and improve unless they truly understand what their customers are really doing and can build business models to respond to that behavior. ClickFox and Wipro can provide that solution."
About ClickFox
ClickFox, an Atlanta-based software company, is a pioneer in Customer Behavior Intelligence. Its patented technology enables companies to transform existing customer data into true, objective insight by showing customers' step-by-step behavior in and across self-service systems, such as voice and speech-enabled IVRs, CTI, Web, kiosks, wireless devices, and CRM applications. ClickFox translates interactions from multiple service touch points into an intuitive, visual map, revealing quickly and easily what customers actually do and why, so that companies can align customer needs to their business objectives. Find company information at http://www.clickfox.com/.
About Wipro Infotech
Wipro Infotech, a division of the US$ 3.39 billion Wipro Limited, provides enterprise customers with high value Information Technology Products, Services, Solutions and Consulting Services in India, and provides Technology & Software Services and Consulting Services in the Middle East, ASEAN and Australia. Headquartered at Bangalore, Wipro Infotech serves customers in India through a network of 22 offices and 170 service locations across India. It has business offices in the Middle East, ASEAN and Australia.
About Wipro Ltd
Wipro Limited (NYSE:WIT) provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, IT enabled services, package implementation, software application development and maintenance, and research and development services to corporations globally. Wipro Limited is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro also has profitable presence in niche market segments of consumer products and lighting. Wipro's ADSs are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock Exchange - Mumbai, and the National Stock Exchange.
For more information, please visit our websites at www.wipro.com/,
http://www.wiprocorporate.com/, and http://www.wipro.in/
Source: ClickFox, Inc.
CONTACT:
John Pasqualetto of ClickFox, Inc.
+1-404-351-8052
john.pasqualetto@clickfox.com
or
Jed McClellan of Connect Public Relations
+1-801-373-7888
jedm@connectpr.com, for ClickFox, Inc.
Web site: http://www.clickfox.com/
http://www.wipro.com/
http://www.wiprocorporate.com/
http://www.wipro.in/
