ClickFox, Inc. Continues to Expand in the APAC Region
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Partnership With FDS Networks Group Enables ClickFox to Introduce Customer Behavioral Intelligence Solution to Greater China
ATLANTA, April 23-- ClickFox, Inc., a software company delivering patented technology that analyzes customer interaction behavior across enterprise touch-points like self-service environments, today announced it has signed a business partner agreement with FDS Networks Group. This new partnership expands ClickFox's ability to deliver on the high demand for the Behavioral Intelligence technology across the Asia Pacific Markets.
"The new partnership with ClickFox will allow the FDS Group to monitor and understand customer IVR and self service channels and to optimize those applications to suit individual requirements," said Mr. Keith Brothers president & CEO of the FDS Networks Group. "This powerful technology will enable our joint customers to improve customer interactions and experiences."
Companies that take advantage of the ClickFox and FDS Group solution will have the power to understand and analyze the true activities of customers in self-service channels. ClickFox's patented software shows their customers' step-by-step navigation through DTMF and speech-enabled IVR systems, allowing line-of-business owners to quickly know which experiences are successful -- and which are not. ClickFox translates customer interactions into an intuitive, interactive, visual map of user behavior so that companies can provide more satisfying and more profitable, self-service experiences.
"The FDS Networks Group is a very successful organization maintaining strong relationships with their customers in the Asia Pacific market and we are proud and fortunate to join with them as a partner," Marco Pacelli, ClickFox CEO said. "The ClickFox solution will enable many of FDS Group's customers to finally understand their customers' experiences start-to-finish. Gaining this valuable insight will lead to improved business efficiency."
The ClickFox solution will give these companies the ability to see customers' "total behavior" for the first time.
About ClickFox
ClickFox, an Atlanta-based software company, is a pioneer in Customer Behavior Intelligence. Its patented technology enables companies to transform existing customer data into true, objective insight by showing customers' step-by-step behavior in and across self-service systems, such as voice and speech-enabled IVRs, CTI, Web, kiosks, wireless devices, and CRM applications.
ClickFox translates interactions from multiple service touch points into an intuitive, visual map, revealing quickly and easily what customers actually do and why, so that companies can align customer needs to their business objectives. Find company information at www.clickfox.com/.
About FDS Networks Group
FDS Networks Group is an Asia Pacific Information Technology (IT) Systems Group which has offices in Greater China (Hong Kong, Taiwan, Shanghai, Beijing and Kunshan) and South West Asia (Singapore, Thailand and Malaysia) and has a turnover in the US$30M range. The Group offers services and solutions in Call Center operations, imaging and workflow software development and general IT networking solutions. FDS customers are focused in the banking and telecommunications services sectors of business. The Call Center Operations division is particularly strong in Greater China and is specialized in providing systems based on Aspect software and Verint logging solutions. Please visit www.fdscallcentre.com/ for more information.
Source: ClickFox, Inc.
CONTACT: John Pasqualetto of ClickFox, +1-404-351-8052, john.pasqualetto@clickfox.com; or Amanda Jones of Connect Public Relations,
+1-801-373-7888, amandaj@connectpr.com, for ClickFox, Inc.
Web site: www.clickfox.com/
http://www.fdscallcentre.com/
