Press Release Summary:
Intended for retailers who want to offer end user content transfer services in their stores, hosted RMS service enables them to move customers' private content from their old devices to new ones. It is compatible with most storefront PCs. Mobile content management solution is based on Retail Management Solution(TM) (RMS(TM)) web-based client-server system along with device support portfolio that includes more than 1,000 handset models.
Original Press Release:
FutureDial Hosts Web-Based Cellphone Data Transfer Service for Wireless Retail Stores
Independent retailers can now offer carrier-grade services for customers
SUNNYVALE, Calif., Sept. 27 -- Silicon Valley mobile content management solutions provider FutureDial is rolling out a hosted mobile content transfer service for independent wireless retailers, which enables stores to easily move customers' private content from their old devices to the new ones, a service much in demand from cell phone purchasers. The new hosted service from FutureDial provides an attractive low-cost solution for retailers who want to offer end user content transfer services in their stores.
Mr. Shu Gan, Senior Vice President of Marketing and Product Management at FutureDial, notes that "studies have shown that approximately 50% of cellphone owners entering a wireless retail store require some type of phone content management service, such as transferring phonebook and private contents when upgrading to a newer phone model. Many wireless retail stores have had limited or no capability to perform these services, so they were losing business because customers did not want to manually re-input all that content into the new phones. FutureDial's new hosted RMS service helps stores close the sale and capture additional revenue by making the transfer service simple and quick, all with an extremely low startup cost and easy store installation."
With a $299 sign-up fee and a service subscription, a retailer receives a startup kit that contains necessary phone data cables plus a software download to the store's PC, so the retailer can start a revenue-generating service in just a few minutes. FutureDial provides complete back-end system management and its central servers automatically upgrade the store's PC with new handset support update packages over the Internet. Store personnel only need to connect a customer's phone with a FutureDial supplied cable or Bluetooth and initiate a content transfer with a few mouse clicks.
Mr. Gan pointed out that wireless retailers who use the FutureDial hosted service will enjoy various benefits:
o Immediate revenue generation and greater customer satisfaction at the
point of sale.
o Easy to operate, working with most storefront PCs.
o Phone model updates to support most of current and future handsets in
o Suitable for both large store chains and individual "mom and pop"
o No need for corporate back-end IT integration.
This hosting service is based on the Retail Management Solution(TM) or RMS(TM), an innovative web-based client-server system developed entirely by FutureDial, along with a device support portfolio that includes more than 1000 handset models, covering all top-selling devices, with updates for new handsets added automatically to the RMS program as they enter the market. Several tier-1 wireless carriers have already installed and integrated RMS with their backend IT and billing systems, and launched the service at their retail stores.
To meet the strong demand, FutureDial now makes this carrier-grade service available to independent shops, and to store chains that have not yet decided on a hosted solution but have individual stores that are eager to offer the service. The FutureDial hosted service is initially available in North America, to be followed soon in other markets globally.
For a limited time, existing customers who have previously purchased the FutureDial Retail Device Manager(TM) (RDM(TM)) solution will receive a free software upgrade to migrate to the new hosted RMS platform.
To learn more about the new hosted solution, visit http://www.futuredial.com/
Founded in 1999, FutureDial is a privately held software company focused on developing mobile device content management solutions that increase both revenue and customer satisfaction for the world's leading wireless carriers and wireless retailers. With its mission of "One Solution, All Devices," FutureDial enables wireless retailers to simplify and enhance customer service operations in retail stores, service centers and warehouses. Website: http://www.futuredial.com/
CONTACT: Bruce Brunger of FutureDial, +1-408-541-9162, ext. 206
Web site: http://www.futuredial.com/