Call Recording Solution is suited for SMBs
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Press Release Summary:
Tracer v4.0 lets users seek out and target conversations that have lasting impact, monitor calls as they happen, and archive calls for future reference. It also provides liability protection, training, and activity reporting targeted at appropriate individuals throughout organization. Users can record intercom as well as trunk-based calls. In addition to Quality Control module, software features VoIP recording and web activity monitoring capabilities.
Original Press Release:
OAISYS® Announces Tracer 4.0
TEMPE, Ariz., July 17 -- In its ongoing efforts to prove its call recording solutions are The Right Choice for call recording in small- to medium-sized business, OAISYS(R) proudly announces Tracer 4.0.
With Tracer's built-in flexibility, users can seek out and target the conversations that have lasting impact on their businesses, monitor calls as they happen and conveniently archive calls for future reference.
Tracer brings multiple benefits into any business environment. Chief among these are liability protection, training and activity reporting. These benefits are targeted at appropriate individuals throughout the organization through unlimited user accounts for search, playback and share functions. Authorized users can view all recordings or a restricted selection based on factors such as telephone extension numbers and inbound numbers dialed by callers. Tracer gives every authorized user secure access to encrypted file streaming anywhere, anytime they are needed, through an easy-to-use web browser interface.
Enhancements to Tracer in version 4.0 include:
o Station Side Recording, enabling users to record intercom as well as trunk-based calls. This is an exceedingly cost effective solution for companies that only want to record certain extensions but have many trunks.
o VoIP Recording lets any Tracer use any combination of VoIP, Stations and Trunks up to the maximum port capacity.
o Enhanced Web Replay now shows all stations involved with a call, extra information, and lets users add their own information under new and customizable tracking marks.
o Enhancements to the Tracer Reporter that offer a True Call Filter, showing unique callers for a defined timeframe, and Ad Campaign Detailed Reports to give breakdowns of the unique extensions handling calls for specific campaigns.
o A Quality Control Module that enables Self Grading for Users and Supervisor Grading for team leaders. This optional feature also delivers Employee Comparison to easily identify team members' comparative performance.
"The small- and medium-sized business communities need strong solutions that work across their organizations," said OAISYS President Jack Wikselaar. "We talk regularly with our resellers and end-users to keep pace with how their businesses change with the times and technology. Tracer 4.0 keeps everything that has made OAISYS so valuable to our customers and incorporates new features and benefits to help our end users keep themselves ahead of their competitors."
To learn more about Tracer, go to www.OAISYS.com or call 888.496.9040 to schedule a free demonstration.
CONTACT: Brian Spencer, VP, brian_spencer@oaisys.com, or Roland Murphy, MarComm Mgr., roland_murphy@oaisys.com, both of OAISYS, +1-480-496-9040
