BMC Software Introduces End-to-End Transaction Management Solutions for Comprehensive Insight into End-User Experience
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Solutions Identify, Analyze, and Resolve Problems That Affect Transactions Before They Impact Critical Business Services
HOUSTON, Feb. 14 / -- BMC Software, Inc. (NYSE:BMC), a leading provider of enterprise management solutions, today announced that it is delivering comprehensive insight into the end-user experience with the introduction of BMC® Transaction Management solutions. These solutions unite end-user experience with BMC Software's deep platform expertise and strength in enterprise systems and service management. They allow customers to automate and streamline IT processes and reduce costs by resolving problems that affect transactions before critical business services are impacted. According to a December, 2005 Ziff Davis Survey, few companies (37%) currently measure end-to-end service availability from the user's perspective, even though most companies (68%) feel they have the need.
Businesses need to provide consistent IT service levels but often lack accurate, integrated, and comprehensive tools to measure and manage the performance of business transactions from the end-user perspective across complex, heterogeneous computing environments. BMC Transaction Management is a family of solutions that empowers IT to deliver improved business services by profiling the performance of business transactions across the enterprise. These products provide a multi-dimensional view of business transactions, both synthetic and real, across the enterprise that integrates and automates problem isolation and resolution. IT staff can simultaneously understand the true end-user experience and see the components involved in end-to-end transaction service delivery -- so they can identify, analyze, and resolve problems that affect transactions before they impact critical business services.
"The flow of transactions is the foundation of our business," said Gary Lu, senior architect and vice president, Citigroup. "It's important to us that we have real-time transactional data that accurately reflects the end- user experience and that we can manage our transactions across the enterprise. In light of BMC Software's focus on Business Service Management, strong diagnostic capabilities and mainframe and distributed experience we will give their transaction management solution strong consideration."
Building on best-of-breed monitoring technologies and exclusive new mainframe diagnostics, BMC Transaction Management integrates and correlates transactional data and end-user experience with infrastructure-monitoring data to ensure real-time business service delivery. This multi-dimensional view strengthens Business Service Management (BSM) by enabling IT to measure and optimize business service delivery based on the quality of the end-user experience. BMC Transaction Management reduces the cost of problem resolution, streamlines IT workflow, and improves customer satisfaction. It delivers on market and customer demands for a multidimensional view of business transactions across the enterprise and provides complete insight into the end-user experience and the path a transaction takes across the IT infrastructure and specific IT domains.
BMC Transaction Management improves transaction problem isolation and problem resolution for organizations, regardless of their IT complexity or IT Infrastructure Library (ITIL) maturity. The solution provides horizontal insight into business transactions for comprehensive service level management along with deep vertical insight into a broad range of infrastructure components for automated incident investigation and resolution and strong linkages with both BSM and ITIL.
"BMC Software is committed to helping our customers manage their business transactions across the enterprise," said Tom Bishop, chief technology officer at BMC Software. "End-to-end transaction management is critical for ensuring business service quality. By incorporating powerful diagnostics and the end- user perspective, we are able to ensure transaction performance and reduce IT service management costs for our customers. Our transaction management solutions mitigate risk by automating the investigation and resolution of problems, thus resolving issues before they impact the end-user."
Transaction Management Products are the Foundation of Strategy
BMC Transaction Management Application Response Time provides synthetic transaction management, measuring end-user experience by simulating an end- user, and drills down to a first-hop breakdown of transaction response time. It also establishes a baseline for service level management, captures session details for diagnosis of failed transactions, supports a broad range of applications and technologies and integrates with BMC service level and systems management products. BMC Transaction Management Application Response Time software can be licensed or is available as a fully managed service from BMC.
BMC MAINVIEW® Transaction Analyzer is built on MAINVIEW technology to isolate and resolve real transactions on the mainframe. It tracks transactions through z/OS, correlating real transaction information from different subsystems, and provides insight into transaction problems in an easy-to-understand format. It also displays the path taken for each transaction in the logical order by unit of work and currently supports CICS, IMS and DB2.
"We rely on our mainframe for transactions that are critical for our customers," said Siegfried W. Globisch, member of the performance management team of R+V Versicherung. "I believe that MAINVIEW Transaction Analyzer will enable us to track CICS transactions in our dynamic routing environment with DB2, DBCTL, remote VSAM and MQseries calls in quasi real-time and can improve and speed up our performance management and optimizing activities. This should allow us to see easily, and almost at once, where the delays occur and where the CPU times are spent so that we can correct the application in time before it goes to production or -- when it was changed in production -- before it hurts the end-users."
About BMC Software
BMC Software, Inc. is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2005 revenues of more than $1.46 billion. For more information about BMC Software, visit www.bmc.com/ .
Source: BMC Software, Inc.
CONTACT: Heather Real of BMC Software, Inc., +1-713-918-1649, or heather_real@bmc.com ; or Chrissy Campbell of Porter Novelli, +1-617-897-8200, or chrissy.campbell@porternovelli.com , for BMC Software, Inc.
Web site: www.bmc.com/
