BMC Provides Customers with Lower Risk, Higher Value BSM Implementations
Share:
Unique BMC Service Management Process Model visually maps ITIL best practices to Business Service Management solutions, saving customers up to 33 percent in process design
BMC-Plexent alliance accelerates people and process change, enhancing value while easing implementation pressure
New, flexible BMC Customer Support and Education offerings increase customer capability during critical operational periods
BMC USERWORLD AMERICAS - Vancouver, B.C., October 30, 2007 - BMC Software (NYSE: BMC) today announced important new offerings designed to help IT organizations that are implementing Business Service Management (BSM) avoid unnecessary IT customizations, eliminate ad hoc technology integrations and transform their ability to deliver efficient, effective business services.
Headlining these new offerings is the BMC Service Management Process Model, a process design and planning tool that visually maps IT Infrastructure Library (ITIL®) best practices to BMC's out-of-the-box ITIL process workflow.
"BMC focuses on the careful planning and architectural integrity of its solutions so we can incrementally deliver end-to-end solutions using far fewer customer and systems integration resources," said Cosmo Santullo, BMC's senior vice president of sales and services. "As a result, today BMC offers the broadest, most pre-integrated BSM solution on the market today."
Additionally, BMC is extending its BSM strategy and planning capabilities through a strategic agreement with IT Service Management Consulting leader, Plexent. Plexent brings to the alliance a standards-based, auditable and fully customizable service management adoption model, itDNA®, to enhance implementations of BMC's leading BSM solutions.
Santullo said: "Backed by our partner ecosystem, supported by the industry's most experienced BSM services experts, and with the addition of the Service Management Process Model and Plexent alliance, BMC offers customers the deepest set of BSM-focused delivery resources. With BSM, customers can achieve their business outcomes by appropriately scoping, planning, implementing or expanding their IT transformation efforts with minimized risk and maximized business results."
CARFAX, the leading provider of vehicle history and used car information, looks to BMC as a strategic partner in delivering solutions that optimize and leverage ITIL best practices and processes in their organization.
"By providing a clear understanding of the link between business and IT, BMC challenged us to look at IT differently and helped spark our interest in ITIL," said Robert Stinnett, senior IT analyst, CARFAX. "What started with one employee attending an introductory ITIL simulation course morphed into a wave of interest in overhauling our processes to better support the CARFAX business. BSM has helped transform the way our IT organization operates."
New ITIL Process Design and Implementation Services Cut Costs by 33 Percent
The BMC Service Management Process Model accelerates time to value while lowering the costs and risks of implementing ITIL by as much as 33 percent. The model visually maps ITIL best practices to detailed processes and work instructions in BMC applications.
This unique, industry-first delivery capability enables customers to visually compare the out-of-the-box ITIL process workflows and functionality of BMC solutions to a customer's process requirements for easier standardization of best practices for managing IT. In so doing, customers can avoid costs associated with developing and supporting unnecessary customizations over the life of the software.
BMC Inks New Strategic Alliance for IT Strategy Services
BMC and Plexent are teaming to accelerate IT service management initiatives for customers by leveraging Plexent's itDNA, a how-to model for enabling ITIL, CMMI, COBIT, ISO, and other best practices, when coupled with BMC's leading BSM solutions.
"Organizations deploying service management in an ad hoc manner incur incremental IT operating expenses greater than three percent of total annual IT spend," said Gordon Brown, president of Plexent. "Together, BMC and Plexent help customers avoid this costly pitfall. As the leading provider of BSM and ITIL, BMC's commonly architected solutions, emphasis on planning, and BSM-focused approach make the combination of Plexent with BMC a powerful offering. By limiting the investment in an ad hoc deployment, as well as unnecessary customization, BMC and Plexent can help customers begin the transformation of their IT organization for significantly less cost and risk."
Business-Focused Customer Support Offering Now Available
BMC today also announced the availability of a new, as-needed Premier Support offering to assist customers during their most critical business periods. Many businesses require support that goes beyond IT projects and implementations to support spikes in their business activity that place a higher demand on the IT organizations and service management teams, such as tax season for accounting firms or the holiday season for retail companies. To ensure our customers' technology investments are optimized at these critical times, customers now have the option to purchase BMC Premier Customer Support on a short term, as-needed basis.
Maximize Value Through BSM Education
To enable customers to rapidly transform the organization in preparation for, implementation of, and value realization with BSM, BMC Educational Services offers courses around industry best practices and BMC solutions. With a full range of learning paths, BMC helps companies ensure its people and processes, as well as technology, take full advantage of a BSM approach to IT management.
"Many organizations make the mistake of looking at education as an afterthought to a technology purchase. What we have found at CARFAX is that Education is undoubtedly a central pillar of success for ITIL and BSM," continued Stinnett. "Realizing value with BSM and ITIL requires educating staff on a new way of thinking and approaching IT. BMC understands this, and offers top-notch training classes and real-world simulation exercises that go beyond product training to show IT and business staff alike the value of transforming IT with BSM."
BMC offers a delivery model of consulting, education, and support services designed to help customers transform their IT organizations from technology management to business service management. To learn more about BMC and its new delivery offerings, please visit www.bmc.com
About BMC Software
BMC Software is a leading global provider of enterprise management solutions that empower companies to automate IT and prove its business value. Delivering Business Service Management and Service Automation, BMC solutions span enterprise systems, applications, databases and service management. For the four fiscal quarters ended June 30, 2007, BMC revenue was approximately $1.6 billion. Visit www.bmc.com for more information.
Public Relations Contacts:
Jessica Walker-McFarland
BMC Software
Phone: +1-713-918-4482
jessica_walker@bmc.com
Keely Johnson
Waggener Edstrom
Phone: +1-512-527-7036
kjohnson@waggeneredstrom.com
