Amdocs also introduces a consulting service developed in collaboration with Oxford University's Said School of Business
ST. LOUIS, Feb. 6 -- Amdocs (NYSE:DOX), the leading provider of customer experience systems, today announced the launch of a complete portfolio of service offerings and competencies designed to help service providers make the transformation from providers of network utilities to purveyors of the digital lifestyle. The new Amdocs services address both the business and technological issues involved in such a transformation and help providers increase revenues, lower costs and enhance customer experience. In addition, the new services support the Amdocs Customer Experience Systems (CES) Blueprint and augment the Amdocs CES product portfolio, the industry's most comprehensive and integrated portfolio of modular customer experience systems announced in January.
"In today's competitive and converging industry, service providers need to transform in order to differentiate on the basis of the customer experience they create," said Charles Born, vice president of corporate communications, Amdocs. "Such a transformation also requires industry-specific expertise and services that advise, optimize and transform business and technology processes. Amdocs is the only company that combines end-to-end consulting offerings with a comprehensive product portfolio and more than 25 years of industry experience."
Amdocs Consulting helps companies deliver an intentional customer experience(TM), successfully launch next generation services including digital commerce, search and advertising, and drive additional revenue while controlling and optimizing costs and lowering the risk associated with the transformation.
"Creating an intentional customer experience(TM) is a key factor in the success or failure of companies in many industries, including telecommunications," said Richard Cuthbertson, senior research fellow in retail marketing and distribution, Said Business School, University of Oxford. "Our partnership with Amdocs has allowed us to further our research into this area and enrich our curriculum, and enabled Amdocs to offer its customers innovative new consulting services."
One of the new services from the Oxford University partnership is the Customer Experience Maturity Assessment. This assessment helps providers measure the level to which their current customer experience is impacting their customer base, as compared to industry best practices. As well as undertaking an assessment, the service provides actionable recommendations to help organizations to define, personalize and implement an intentional customer experience for each of their customers. The Customer Experience Maturity Assessment service is supported by a suite of modular Customer Experience Transformation service offerings that tackle each of the different elements of the customer experience including Customer Experience Strategic Planning, Customer Intelligence, Cross Channel Optimization and Customer Experience Measurement.
The Amdocs Consulting services portfolio includes assessment and advisory, business optimization and transformation services, including Customer Lifecycle Management, Content Revenue Accelerator, Billing Operations Optimization and Order-to-Activation, among others. The new services and capabilities will be offered throughout 2008 and delivered by Amdocs Consulting, a global management and technology consulting organization.
For more information on the intentional customer experience and Amdocs' joint research project with Oxford, go to http://www.customerexperiencecenter.org/.
About the Amdocs CES Blueprint
The Amdocs CES Blueprint is the first visionary outline of the operating environment service providers need to establish in order to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. The blueprint allows providers to deliver a seamless customer experience-personalized, participatory and timely across any service, location and device. The Amdocs CES Blueprint leverages Amdocs comprehensive business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to encompass all current and emerging customer experience business processes. For more information, go to http://amdocs.com/Site/Vision/ces.htm.
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 16,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com/.
About Said Business School
Established in 1996 the Said Business School is one of Europe's youngest and most entrepreneurial business schools with a reputation for innovative business education. An integral part of Oxford University, the School embodies the academic rigor and forward thinking that has made Oxford a world leader in education. The School has an established reputation for research in a wide range of areas, including finance and accounting, organizational analysis, international management, strategy and operations management. The school is dedicated to developing a new generation of business leaders and entrepreneurs and conducting research not only into the nature of business, but the connections between business and the wider world. In the Financial Times ranking of MBA programs (Jan 08), Said is ranked 19th in the world. This achievement follows the School's success in HM Treasury's 2005 ranking of the top 50 MBA programs in the world, where it finished number one out of all the UK business schools. In the university league table published by The Guardian (May 2007), Said ranked first of all UK universities for undergraduate business. The University of Oxford also ranked top for business studies in The Times report published in August 2007. For more information, see www.sbs.ox.ac.uk.
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Web site: http://www.customerexperiencecenter.org/