AirVersent Chosen by Dolby for Mobile Workforce Management
Share:
Reading, UK, 1st February 2008 - AirVersent has announced that R.L.Dolby Ltd, a specialist supplier and maintainer of healthcare equipment for the Health Services throughout the UK, has gone live with its ServiceNet mobile workforce management solution. Dolby's mobile engineering field force will receive jobs over Vodafone's GPRS network directly to their hand held PDAs, enabling them to report progress and job completion. The new system is expected to deliver significant improvements in operational efficiency and customer service to the benefit of thousands of home-based patients throughout Scotland.
Headquartered in Stirling, Scotland, Dolby also installs and services oxygen therapy equipment for 3,400 patients on behalf of Scottish Healthcare Supplies affiliated with NHSScotland. Recent contract renewal imposed significantly tougher SLAs and prompted Dolby to investigate the replacement of manual paper based systems and improve field service engineer productivity.
Previously Dolby engineers were responsible for booking appointments with individual patients for equipment servicing, installs and removals.
Now the new ServiceNet electronic mobile workforce solution from AirVersent takes task feeds from Dolby's existing Strategix back office system. Using its built in dynamic job scheduling and appointment booking module ServiceNet produces a schedule of tasks based on task priority and target end date. Using the schedule call centre staff then proceed to make appointments with patients. The scheduler responds dynamically to appointments as they are booked to ensure optimised engineer routing and time slots. The system automatically sends an electronic proof of service document to NHSSctoland as each task is completed.
"The new system will have multiple benefits, which will have been achieved without any increase to headcount," said Steven Laird, Admin & Quality Manager. "This will allow Dolby to bring all appointment booking in house from the field and provide our field engineers with a paperless system of working. This should have a positive effect on productivity and means that we have complete visibility of our operation at any time.
Because the ServiceNet scheduler is dynamic, responding to appointments and real-time inputs from the field, we can provide a much better service, providing our clients with accurate and up to date information whenever it is required. This really comes in to play with urgent installs as we can now provide an immediate response, as to when we can respond to a request. Finally because of the seamless integration between ServiceNet and Strategix we can take the information from the PDA to progress the service call in the back office actually as it happens, taking care of the stock transactions, and updating the contract record and the patient details," continued Laird.
"This is a great example of a mobile workforce solution that will benefit both back office and field working as well as demonstrably improve service delivery and customer satisfaction," said Andrew Johnson, Sales Manager at AirVersent. "ServiceNet not only solves the paperwork problem by seamlessly handling transmission of data to and from the field but also delivers significant benefits thanks to its built in scheduler. This in turn provides Dolby with a significant improvement in activity management of its SLA's and KPI measurement" continued Johnson.
About AirVersent
AirVersent is a global provider of configurable mobile solutions for the logistics and field service workforce. The company offers organisations highly configurable mobile enterprise solutions for proof of delivery, logistics and field service. AirVersent has a proven track record gained over 15 years supporting blue chip companies across global markets by delivering enterprise mobile business solutions that improve customer service, reduce operating costs, and increase productivity. In November 2006, the company's 20/20 Mobility solution received Symbol Technologies U.S. 2006 Enterprise Mobility Solution Award. For further information visit:www.airversent.co.uk or call +44 (0) 118 955 8500
About Dolby
Over the last 40 years, R.L.Dolby & Co. has built up an enviable reputation for the supply and service of medical equipment. The company has grown to be one of the largest private suppliers and servicers to the UK Healthcare market. The company employs some 70+ trained and dedicated professionals and its reputation has been built on providing quality innovative products and reliable technical support. Dolby specialise in providing hospitals, health centres and the private sector with equipment designed for the enhancement and preservation of life, equipment which requires expert selection, maintenance and service.
Dolby's trained engineers maintain and service a wide range of equipment including nebulisers, oxygen therapy equipment, ECG's and defibrillators in addition to larger equipment such as patient monitoring systems, ventilators and anaesthetic machines.
www.dolby-ltd.co.uk
For editorial enquiries, contact:
William Allbrook
Tel: +44 (0) 1666 826641
william.allbrook@dsl.pipex.net
