Aargon Collection Agency Standardizes on Envox 6 to Create VoIP Contact Center Solution
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Solution Based on Envox Worldwide's Award-Winning Communications Development Platform Features Multi-Site IP PBX, IVR, Predictive Dialer and Agent Desktop Applications
WESTBOROUGH, Mass., March 14 -- Envox Worldwide, a leading global provider of voice solutions, today announced that Envox 6, the company's award-winning open, standards-based communications development platform, has been selected by Aargon Collection Agency to create interactive voice response (IVR) and call center management solutions which will enable them to better serve their electric, gas and water utility customers.
Aargon provides clients with comprehensive collections services designed to bring their clients the highest possible return on their outstanding receivables. To improve the caller experience and reduce the costs of their phone-based business, they required a new call center solution that would:o Integrate their four existing call centers into one virtual call centero Enable them to use a VoIP network to reduce phone chargeso Minimize call wait time and expand service hourso Maximize agent productivityo Provide self-service options for callerso Handle both inbound calls and outbound dialing campaigns
After an extensive review of their options, the Aargon Collection Agency decided to create a complete VoIP-based call center using the Envox 6 Communications Development Platform. Their solution included a software-based PBX, IVR, predictive dialer, routing and agent desktop application. The company leveraged Envox Studio, Envox 6's rapid development environment, to quickly create this functionality.
"We're very pleased that the Aargon Collection Agency has standardized on Envox 6," said Mark D. Flanagan, president and chief executive officer of Envox Worldwide. "They are taking advantage of our platform's rapid application development environment and VoIP capabilities to power their virtual call center. This will enable them to continue to deliver superior customer service while significantly reducing their operating costs."
Envox 6 is an open, standards-based communications development platform with integrated application development and management components that reduce the time, cost and complexity of creating voice solutions. Envox 6 provides a bridge between legacy systems and new innovative voice solutions, allowing customers to leverage prior investments in hardware, software and solution development, while smoothly migrating to new standards and emerging technologies. Using Envox 6, developers are empowered to create a wide range of voice solutions through unmatched flexibility and broad support for new standards and technologies, such as VoiceXML, speech recognition, VoIP and Web services.
By standardizing on the Envox 6 Communications Development Platform, Aargon was able to significantly reduce the time, cost and complexity of developing their contact center infrastructure. The solution they developed was designed to fit their exact business model and optimized for agent productivity. They gained an extremely flexible solution that can easily be modified as their business requirements change. And, by using VoIP, the company was able to dramatically improve call handling between their different contact centers, and to reduce network costs.
Aargon's Envox-based call centers currently place more than 5,000 outbound calls per hour and handle over 4,000 inbound transactions per week.
"Our Envox-based solution has proven to be extremely reliable," said Steve Boyce, MIS director of Aargon. "Envox 6 provides the power and scalability we required for our IP call center, especially when it came to handling distributed call centers. Envox 6 has given us the speed and flexibility to move our operations to an IP infrastructure."
For more information about Envox 6 and Envox Worldwide's IVR solutions, please visit http://voip.envox.com/.
About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software products and related services dramatically reduce the time, cost and complexity of creating voice solutions and empower enterprises and service providers to significantly reduce operating costs, improve customer satisfaction and retention and generate new revenue streams. Headquartered in Boston, Envox products are available through a network of global channel partners. For more information, please visit http://www.envox.com/.
Source: Envox Worldwide
CONTACT: Gretchen Clarke, +1-508-871-7603, or Stefanie Guzikowski,
+1-603-559-5836, or sguzikowski@beaupre.com, both for Envox Worldwide
Web site: http://www.envox.com/
http://voip.envox.com/
