Xerox Signs $82 Million Contract with European Vehicle Parts Distributor
Share:
Xerox Global Services to manage company's office and print services
ROCHESTER, N.Y., Oct. 16, 2007 -- Xerox Corporation (NYSE: XRX) won a seven-year, $82 million document management contract with EUROPART, Europe's leading commercial vehicle parts distributor. Xerox Global Services will manage the German company's office and production print services, invoice processing and customer service centers.
Xerox began the relationship by conducting a thorough assessment of the company's document-intensive work processes. The study found that, in Germany alone, EUROPART employees print and process more than 8 million pages a year from more than 600 printers, scanners and fax machines made and serviced by several manufacturers. Xerox will reduce the total number of devices by nearly two-thirds to 232 networked multifunction systems, boosting productivity and efficiency. Ongoing service and maintenance contracts will be consolidated to reduce costs.
In addition, Xerox Global Services will manage EUROPART's customer service center, which receives more than 72,000 incoming calls from 20 different countries each year. By outsourcing this service, previously managed entirely at its German location, EUROPART will offer more personalized and regionalized customer communication in 17 languages.
"Our work with EUROPART is a sterling example of how Xerox can tackle enterprise-wide challenges and transform business processes," said Stephen Cronin, president, Xerox Global Services. "We look at how our customers do business, and then find ways to help them work smarter, not harder. Our work with EUROPART supports this strategy."
About EUROPART
EUROPART is Europe's leading commercial vehicle parts distributor with sales of 281 million. The company employs more than 1,300 at its headquarters in Hagen, Germany, and further locations in Germany and abroad. With nearly 90 sales outlets in more than 20 countries, EUROPART customers consist of more than 80,000 workshops, haulage contractors, and local authorities.
