Victim Support Selects ClickSoftware's ShiftExpert via the Salesforce AppExchange

National victim support organization adopts cloud-based solution to provide quick and targeted emergency response

BURLINGTON, Massachusetts — ClickSoftware Technologies Ltd (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced that Victim Support a New Zealand community organization that helps people affected by serious crime and trauma, implemented ShiftExpert . Victim Support will use the cloud-based solution to schedule volunteers based on availability and skill, allowing improved responsiveness to meet victims' needs. A native Salesforce1 Mobile ready app, ClickSoftware's ShiftExpert optimizes employee assignments, and gives employees and shift managers visibility into who works when, and deeper insight into how the schedule will impact service levels and response times.

With ShiftExpert, the New Zealand based organization is empowered to:

• Extend the functionality of its existing Salesforce implementation to make real-time scheduling and victim support decisions, and benefit from seeing all the information in one view;

• Automate and optimize dispatch operations into a seamless process based on accurate and up-to-date data;

• More quickly respond to victims' needs, including those in both urban and rural areas;

• Build accurate reporting for regulatory and internal use.

Comments on the News

"ClickSoftware's ShiftExpert is a critical piece of our victim response plan," said Chris Law, Contact Service Manager for Victim Support New Zealand. "We now have the ability to fully utilize data in a comprehensive and streamlined way, enabling us to automatically and easily create even the most complicated schedules that factor in multiple regions and skillsets."

"ClickSoftware is dedicated to ensuring that businesses of all sizes have the tools they need to make every moment of an interaction with clients matter, and this is done by ensuring the right person is scheduled for the right job and with the right access to information they need to be successful. Our unique 'optimization as a service' (OaaS) technology brings enterprise grade sophistication to the mid-market at an affordable price," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "We are proud to help Victim Support in their efforts to aid the community."

Product Details

With ShiftExpert, organizations of all sizes are empowered to:

• Automate planning and execution of shifts for employees across different departments;

• Review and optimize gaps between the availability of the workforce and business demand;

• Control overtime costs and quickly react to exceptions;

• Increase employee satisfaction by incorporating employee working preferences, shift trades and vacation requests into the work plan;

• Maximize customer satisfaction by meeting service level targets with well rested and skilled employees.

About Salesforce AppExchange

Salesforce AppExchange is the world's leading enterprise apps marketplace that empowers companies to sell, service, market and engage for the Internet of Customers. With more than 2,600 partner apps and more than 2.7 million customer installs, it is the most comprehensive source of social, mobile and connected cloud apps for business.

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit

About Victim Support

Victim Support New Zealand is a nationwide free 24-hour community service for people affected by serious crime and trauma (e.g. homicide, suicide, sudden death, serious and grievous assaults, kidnapping, robbery), and civil defense emergencies (e.g. earthquakes) and search and rescue events.

In the year to 30 June 2014, Victim Support helped 30,864 people with immediate emotional support, practical information and assistance, an increase of nearly five per cent over the previous year.

It is widely accepted that victims of crime and trauma who are not provided adequate support in the immediate aftermath are at greater risk of experiencing things such as post-traumatic stress disorder, depression and repeat victimization.

Victim Support helps empower victims to regain control of their lives and find strength, hope and safety in the face of a very challenging situation.

There are 645 volunteer Support Workers delivering direct services, with support from 131 paid staff based in 62 offices across New Zealand in 11 service delivery areas - nine geographical areas and two specialist services (i.e. homicide and suicide).

Volunteers are everyday Kiwis. Some are retired, many have full time jobs, men and women of many cultures and beliefs. Some volunteers have been supported as victims themselves. The support and care provided to people simply couldn't happen without the dedication of Victim Support volunteers.

This Award-winning service is kept free through the ongoing support of its community and was recently named 2014 Community of the Year.

Media Contact:

Kristin Amico


+1 781-272-5903

ClickSoftware Technologies Ltd

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