Vanguard Utility Services Chooses Agentek for Mobile Field Service
Agentek Enables Wireless Real-time Digital Imaging
(ALPHARETTA, Ga.) Sept. 29, 2005 - Agentek, Inc., a leading wireless mobile computing solutions provider, announced today that Vanguard Utility Services has successfully implemented Agent Field Service(TM), an enterprise mobile field force automation solution. With today's announcement, Vanguard joins the ranks of best-in-class organizations that are leveraging real-time mobile data collection for field force automation with wireless digital imaging and electronic signature capture.
Agent Field Service is designed to help Agentek clients improve field service communications in real-time, building stronger and more profitable customer relationships. Vanguard replaces water meters for municipalities and is required to provide indexed evidence of proof-of-performance and confirmation of baseline readings. Vanguard is leveraging Agent Field Service's real-time digital imaging, electronic signature capture, asset tracking and backend integration to minimize service response time and maximize resource utilization, thereby increasing sales, improving customer satisfaction and reducing support costs.
"Agentek is enabling some very exciting advances for us in maintaining optimum service levels," said Tony Bates, CEO, Vanguard Utility Services. "We chose Agentek because they provide the most complete and versatile mobile application and infrastructure in the marketplace today. It has eliminated the need to hire at least 15 new data entry staff and has saved us at least one full hour per man-in-the-field chasing errors. The ability to send digital images wirelessly in seconds allows us to gain productivity and deliver the best customer service in the business. Our focus is on excellent customer service and increased sales, and Agentek is integral to these goals."
Agentek's VP of Sales, Erik Anderson added, "Vanguard is experiencing the fast ROI that comes from utilizing Agentek's new TXP(TM) communications technology. TXP is revolutionizing the wireless industry by enabling huge amounts of data to be transmitted in seconds over any wireless public network, as well as satellite."
About Agentek:
Agentek is a leading provider of mobile field force automation and communications solutions that enable businesses to dramatically improve customer service and retention and reduce operating costs in real-time. From customized and pre-packaged applications to backend enterprise integration, Agentek delivers best-in-class mobile communication solutions that address the challenges its customers face in areas such as field service, transportation and logistics, route delivery, and field sales automation.
For additional information visit agentek.com.
About Vanguard Utility Services:
Vanguard Utility Services is a leading service provider of water utility measurement and control products. From project design to equipment installation and service, Vanguard provides service to water, gas and electric utilities throughout the United States.
