Toyoda Extends Support with New Service Network
Arlington Heights, IL - Toyoda Machinery introduces its new Service Network, expanding on the reputation the customer service department has built among its customers. Since its U.S. operations began 30 years ago, Toyoda Machinery has maintained customer satisfaction by delivering consistent and reliable responses and solutions to every customer's service needs.
The new Toyoda Service Network takes that level of support to an even higher level. "Our goal is to deliver the shortest possible response time while minimizing downtime and customer expenses," explains SPD National Service Manager, Pete Lechtanski.
The Service Network goes beyond Toyoda's service team to include its dealers' service team members and independent contract service houses for areas without a local dealer. This expanded reach allows Toyoda to deliver quicker response time to any location in North America.
"Each member of the Service Network is required to complete a thorough training process and earn certification directly from Toyoda," Lechtanski adds. Certification will be available in three areas: general service, installation, and advanced levels. The advanced levels certification includes specialization in specific areas, such as spindles and rail-guided vehicles. This certification process has been established to preserve the level of qualification and expertise Toyoda's service team is known for.
Starting in April 2007, Toyoda's Service Network will has added a second shift, extending its hours of operation to 11 p.m. CST. This will provide better support to Toyoda customers on the west coast and lengthen the opportunity for east coast customers to request overnight shipments.
"We are focused on providing our customers with the most complete possible support," comments Lechtanski. "This starts with solid equipment construction and design excellence, and is carried through installation, training, and customer service."
