Touchpaper® Positioned in Leading Industry Analyst Firm's Magic Quadrant for the IT Services Desk, 2007
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New York, NY - August 29, 2007 - Touchpaper has today announced it is positioned in the Magic Quadrant for the IT Services Desk, 2007, published on 23rd August by leading global industry analyst Gartner.
"We think being placed in the Quadrant is recognition by a highly respected organization such as Gartner and is a significant milestone for Touchpaper and Touchpaper's customers," said Graham Ridgway, CEO of Touchpaper. "We feel being named by Gartner in the Quadrant underlines the recognition we have seen for our ITBM suite of solutions since they were introduced to the market last year. Since that time, our new solution has met with huge success with over 200 customers across the world either live or signed up to implement the ITBM solution. We actively continue to solidify our position in the global enterprise space by winning more multi-million dollar contracts than ever before."
Touchpaper's ITBM product suite provides an end-to-end solution covering all aspects of IT Business Management - including IT service management, customer service solutions and network and systems management. By meeting the full functional requirements for ITIL verification, Touchpaper's modular software suite enables customers to monitor and measure the performance of IT-driven business processes against pre-defined Key Performance Indicators (KPIs).
This allows CIOs to assess and demonstrate the real business value of IT to stakeholders at all levels within their organizations. It also helps to streamline existing processes and revolutionize change management.
To gain inclusion in the Gartner Magic Quadrant for the IT Services Desk, 2007, Touchpaper had to demonstrate that it has an IT service desk offering to support enterprise environments around the world within organizations of more than 5,000 employees with a broad range of functionality covering Incident Management, Problem Management, Change Management, inventory management, classification, categorization, business rules, workflow and search engine. Touchpaper's customer references were required to prove that they had at least four of the above modules currently in production.
For more information on Touchpaper, please visit touchpaper.com
The Magic Quadrant for the IT Services Desk, 2007 was published on 23rd August and was written by analyst David M Coyle. Gartner's ID number for the report is: G00150504. For more information on Gartner or for Gartner clients to access the report, please visit www.gartner.com.
About Touchpaper ITBM Suite
Touchpaper's ITBM portfolio, which has been verified as meeting the mandatory functional requirements for ITIL compatibility, provides an end-to-end solution covering all aspects of IT Business Management (IT service management, customer service solutions and network and systems management) in a modular form.
Touchpaper's ITBM suite can help deliver projects that drive business growth and value; meet customer needs and pre-defined levels of service; achieve governance and regulatory compliance; link business and IT strategies, plans and relationships; demonstrate the business value of IT; apply metrics to IT; budget and manage IT spending; foster change in business processes and manage risk.
About Touchpaper
With over 20 years of experience, Touchpaper is one of the most established and respected international providers of IT Business Management (ITBM) solutions, encompassing IT Service Management, Customer Service Solutions and Network and Systems Management. Touchpaper now has over 1,800 customers around the world. Its headquarters are located in the UK, with offices in the Americas, Europe and Asia Pacific.
For further information, please visit our website at touchpaper.com or email intouch@touchpaper.com
For press inquiries, please contact:
Mark Rieger
Stanton & Associates Marketing & Public Relations
303-520-4524
mrieger@stantonpr.com
Company Name: Touchpaper
Address 1: 440 9th Avenue
City: New York
State: NY
Zip: 10001
Country: USA
Phone: 646 205 3400
URL: touchpaper.com
