Thermo Wins Omega Award for Service Excellence for Second Consecutive Year
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MADISON, WI (September 20, 2006) -Thermo Electron Corporation, world leader in analytical instrumentation was recently awarded the NorthFace ScoreBoard Award, for a second consecutive year, in recognition for providing Excellence in Customer Service to its customers. The award presented to Thermo included two categories: Installation Service Representative and Field Service Engineer. The award program, now in its fifth year, rewards organizations that consistently exceed customer expectations and who offer exemplary service to their customers. Omega Management Group, an independent quality auditing firm, judged more than 200 projects from over 50 companies based in the U.S. and abroad in 2005. Each of the award recipients qualified by measuring their customer satisfaction levels at least twice during the year in such categories as technical support, field service, sales process, account management and training. The award recipients are those who, based on survey responses from their own customer base, achieved a 4.0 or above out of a possible 5.0 score in any category measured.
Paul Harris, quality manager for Thermo's scientific instruments division, comments, "We completely understand the importance of offering exceptional customer service. By continually developing our exceptionally talented engineers along with monitoring our customer feedback and satisfaction levels, we are able to ensure that our customers are receiving the highest quality of service possible."
With a history spanning 50 years, Thermo offers a broad array of products and services that are backed by one of the largest and most knowledgeable service organizations in the instrument industry. Although the portfolio is extremely diverse, Thermo's engineers continue to remain specialized in specific products, and are required to prove their expertise by passing strict certification levels for each product they intend to support. This stringent certification program provides a progressive training channel for engineers to demonstrate and prove skill standards through structured classroom instruction, practical laboratory experience, and on-site mentoring. Recognition of Thermo's service has been due largely to the highly knowledgeable team of 1,200-plus certified Thermo engineers who serve more than 125 countries, and who are dedicated to helping customers improve productivity, quality and profitability.
For more information about Thermo's laboratory services, please call +1 800-532-4752, visit www.thermo.com/service or e-mail analyze@thermo.com
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About Thermo Laboratory Services
As an industry leader in analytical instruments, Thermo extends its support throughout our worldwide network of Thermo-trained and certified engineers who are experts in laboratory technologies and applications. Our team of experts work across a range of disciplines, from system installation, training and technical support to complete asset management and regulatory compliance consulting. Our product support services help improve productivity and lower the cost of instrument ownership, while maximizing uptime and eliminating the uncontrollable cost of unplanned maintenance and repairs. When it's time to enhance systems, Thermo also offers certified parts and a range of consumables and accessories suited to your application. For more information, visit www.thermo.com/service
About Thermo Electron Corporation
Thermo Electron Corporation is the world leader in analytical instruments. Our instrument solutions enable our customers to make the world a healthier, cleaner and safer place. Thermo's Life and Laboratory Sciences segment provides analytical instruments, scientific equipment, services and software solutions for life science, drug discovery, clinical, environmental and industrial laboratories. Thermo's Measurement and Control segment is dedicated to providing analytical instruments used in a variety of manufacturing processes and in-the-field applications, including those associated with safety and homeland security. For more information, visit www.thermo.com
About Omega Management Group Corporation
Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee loyalty management strategy that lead to increased product and service revenue and profits. The loyalty management services include customer and employee surveys, employee incentive programs, key account retention strategies, win-back strategies, competitive benchmark studies, and marketing of customer satisfaction results to employees, customers and the marketplace.
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