Service Leaders Share Best-Practices at ClickSoftware's 6th Annual Customer Forum
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ClickConnect 2010 Focuses on Achieving High Performance of People, Assets and Overall Service Delivery
PHOENIX, Nov. 1, 2010 - CLICKCONNECT 2010 -- ClickSoftware Technologies Ltd. (Nasdaq: CKSW) welcomes the most innovative service leaders who gather this week, in record numbers, to share and learn cutting-edge practices in field service mobility and workforce optimization at ClickConnect North America, its sixth annual customer forum.
Customers and partners from across North America will hear strategies and roadmaps for creating high performance service organizations, as field service plays an increasingly influential role in winning (or losing) customer loyalty and brand equity. They will learn from peers' real-world experiences including how:
o APX Alarm is proving that operational efficiency and outstanding service delivery can be simultaneously achieved through integrated scheduling, mobility and customer communications.
o Knology has created a culture of continual process improvement over its 10-year success using ClickSoftware solutions to improve the quality of service to their residential and business customers in the Southeast.
o Southern California Edison successfully implemented enterprise visibility and control into the ERP process enabling the resource planning strategy and optimized scheduling.
o UK-based Rok PLC took an innovative approach to engaging their field technicians in the roll-out of a nationwide workforce management project.
o Unisys Corporation successfully deployed ClickSoftware's ClickSchedule across its global service organization.
"This has been a record year of innovation and success across our extended field service community. Our new and longstanding customers continually raise the bar for organizational agility and operational excellence," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "We applaud all that they have achieved, and their willingness to share their experiences with peers, as our customer base proves the highly strategic role that service teams play in their organization."
The world's leading communications, energy and utilities, capital equipment, computer support and home services companies rely on ClickSoftware's solutions to ensure a consistent and predictable level of service in the face of increasing customer service demands and pressures to reduce costs.
Customers will also learn more about ClickSoftware's leadership and product innovation in field service mobility and using mobile devices as a gateway to back-end applications. Gartner analyst Michael King will share his view of mobile applications and technology in the face of accelerating technological and business change. Sybase iAnywhere President Terry Stepien will join Dr. BenBassat to discuss the new ClickSoftware-Sybase partnership, and the benefit of tight integration between these two best-in-class field service mobility suites.
ClickSoftware premier partners sponsoring include Accenture, Brother, DiabSolut, HCL AXON, IBM, Motion Computing, Navteq, NetMotion Wireless, Pitney Bowes, SageQuest, SAP and Sybase.
For more information visit www.clicksoftware.com/clickconnectNA2010. Follow real-time updates on Twitter from #ClickConnect2010.
About ClickSoftware
ClickSoftware® is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premise, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
As the pioneers of the 'W6®' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 200,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.
SOURCE ClickSoftware Technologies Ltd
CONTACT:
ClickSoftware Company,
Melissa Banaszak of ClickSoftware,
+1-781-272-5903
Ext: 2272,
melissa.banaszak@clicksoftware.com;
or
ClickSoftware Media,
Dan Carlson of Corporate Ink,
+1-617-969-9192,
dcarlson@corporateink.com
Web Site: www.clicksoftware.com
