Questra Announces TotalSuccess(TM) Program 2.0
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REDWOOD CITY, Calif., Oct. 10 /PRNewswire/ -- Questra Corporation, the leader in Intelligent Device Management (IDM), has announced the availability of Questra TotalSuccess(TM) Program 2.0, a comprehensive initiative designed to ensure that customers realize the full business value of their IDM implementations. Building on the initial TotalSuccess(TM) program announced in May 2005, Questra TotalSuccess Program 2.0 underscores the company's commitment not simply to offering superior IDM technology, but to delivering IDM business projects that achieve measurable results and make customers' remote service offerings successful. The customer-centric initiative includes changes to Questra's organizational and incentive structure and additional professional services and tools, all of which are aligned to provide maximum value on a customer's investment in Questra software.
"Kodak's Health Group has always recognized that a successful remote services deployment required contributions from both technical and non- technical stakeholders," said Dean Stewart, program manager for Remote Management Services (RMS) at Kodak's Health Group. "Questra provided experienced consulting and practical methodologies that supported this philosophy and helped us plan for business success, not just technical success."
Questra TotalSuccess 2.0 consists of three components:
-- Organization and incentives. The company has realigned the structure of its organization and incentives to drive customer success. Questra has committed and made accountable resources across the company for successful IDM projects. Customer teams have been reorganized to include a full range of skills - from business analysis and marketing planning to solution design and deployment engineering. Employee bonuses, tied directly to customer deployment goals, have been implemented.
-- Services and tools. Questra has expanded its portfolio of best practices methodologies, workshops, and training to address the four critical phases of an IDM project: discovery and justification, design and implementation, production and support, and evaluation and planning. Business workshops help Questra understand a customer's unique business, deployment goals, and end-customer security concerns, and then help customers plan an effective services launch. Risk assessment and financial modeling tools facilitate the development of a proposal that is aligned with customer goals. Extensive technical training and deployment readiness assessments maximize deployment success. Questra's technical account management (TAM) service provides a focal point for ongoing deployment program management. Finally, an impact assessment review, performance and scalability studies, and migration and upgrade planning all ensure the ongoing success of customers' remote services.
-- Corporate resources. Being committed to customers means making available resources that ensure their success. To that end, Questra has forged meaningful strategic partnerships with industry leaders such as SAP, Harbor Research, and Sumisho Computer Systems to augment the company's capabilities for larger or specialized projects. Questra also facilitates relationships within their customer community via customer conferences and the Questra Security Council, where market leaders can jointly work on influencing industry standards. Questra's financial stability ensures the availability of funding for growth.
Ultimately, Questra TotalSuccess Program 2.0 accelerates remote services planning, helps customers quantify and realize business goals, ensures successful remote services launches, and facilitates executive buy-in for wider deployment of strategies that leverage IDM.
"We hold ourselves accountable for the business results of our customers' IDM projects," said Pranav Mohindroo, vice president of customer operations at Questra. "Based on our customer's enthusiastic response to TotalSuccess 1.0, we've expanded our program to encompass additional resources. We'll continue to evolve TotalSuccess to ensure our customers continue to achieve the business goals for their remote services offerings."
About Questra Corporation
Questra is leading the development and marketing of Intelligent Device Management (IDM) solutions. Equipment manufacturers use the Questra IDM Application Suite(TM), which proactively monitors and manages remote intelligent devices, to provide superior yet cost-effective support to their customers. General Electric, Heidelberg, Kodak, Scientific Applications International Corporation (SAIC), and Waters, among other Fortune 1000 companies, have chosen Questra software as part of their corporate strategies to advance from reactive to proactive equipment service and support. For more information, visit www.questra.com .
Source: Questra Corporation
CONTACT: Laurie Gibson of B3 Communications, Inc., +1-650-969-0764, or lgibson@b3communications.com, for B3 Communications, Inc.
Web site: www.questra.com/
