ConnectWise announces new solutions at Sold-Out Partner Summit to help IT services firms drive service excellence in 'Red Hot' IT outsourcing market
TAMPA, Fla., Nov. 21 - ConnectWise ( www.connectwise.com/), a maker of software for running IT and other Professional Services firms, announced two new solutions at the sold-out ConnectWise Partner Summit, held in Tampa early this month: a new Managed Services Platform to support IT department outsourcing, and a National Shared Services Network to unite ConnectWise partners through the shared PSA technology platform. The Managed Services Platform was released last week and the Shared Services Network will be released within the next three months.
Both are hailed as visionary in their anticipation of IT industry changes, according to Steven Burke, a CRN columnist ( www.crn.com/ ) that covered the summit, "We are experiencing an outsourced IT Services boom, and many VARS predict record SMB services sales. There is a big opportunity in this market, with many companies placing bets to unite solution providers. ConnectWise, which has been in the industry as an IT Services company for decades, gets it, and they are helping VARs get it, too. Their solutions are around helping the small guys compete -- and win."
The Managed Services Platform allows ConnectWise partners to extend the use of their end-to-end business management software through integration with managed services providers Kaseya, N-able and Level Platforms, enabling them to offer virtual IT departments as outsourced offerings to their small- and medium-sized business customers from their ConnectWise PSA platform. Additional tools included in the solution allow providers to maintain the high level of service excellence they are able to achieve with ConnectWise PSA, arming partners to "own their space and protect their turf against the 'big boys' that want to go after the IT services market," says Arnie Bellini, President of ConnectWise.
The National Shared Services Network is being launched in response to numerous requests from partners, who have expressed an interest in collaborating with like-minded organizations that demonstrate the same best- practice service levels. Bellini comments, "The Services Network will be a powerful collaboration tool designed to unite ConnectWise partners across the entire ConnectWise ecosystem." Walter Ely, President and COO of System Care, a Westlake, Ohio-based solution provider ( www.systemcareinc.com/ ), comments, "The ConnectWise Network will allow organizations such as mine to take on larger projects and compete with EDS and IBM Global Services. Also, by uniting with other firms focused on the same level of service excellence, we will be able to target higher value services engagements, fully confident of the level of service provided."
Sign up now for a demo of the ConnectWise PSA product: www.connectwise.com/main.aspx?id=41.
About ConnectWise PSA:
Established in 1982, ConnectWise is the leading IT company in Tampa Bay, providing a full suite of offerings for small and mid-sized companies, including IT Services, Application Development and Consulting, as well as Managed Services for companies that want to outsource the IT function. ConnectWise PSA was originally developed to help ConnectWise run its operations more effectively; the company subsequently made this transformational software available to other professional services firms to help them achieve the same high levels of service and profitability. ConnectWise is headquartered in Tampa, Florida. To learn more, visit www.connectwise.com/ , or call 813.935.7100.
If you'd like more information about this topic, or to schedule an interview with Arnie Bellini, please call Arnie Bellini at 813.935.7100 x401 or email [email protected].
Source: ConnectWise, Inc
Web site: www.connectwise.com/