New CHEP Service Delivers Expert Assistance to Growing Customers
Teleservice assistance provides qualified support to customer locations receiving fewer than one truckload of pallets per week
ORLANDO, FLORIDA - December 7, 2006 - CHEP, the world leader in pallet and container pooling solutions, today announced the launch of Teleservice, a new function that features a team of skilled individuals offering full service to smaller customer locations. Target customers of Teleservice are locations receiving fewer than one truckload of pallets a week.
"This will have a very positive impact on customer facilities that, due to size or remote location, receive limited personal calls," said Brian Malloy, Senior Vice President, Sales, National Accounts and Customer Service, CHEP USA. "Now we offer qualified assistance for the use of web-based ordering and reporting tools, inventory taking, or for help with identifying money saving opportunities in a customer's supply chain."
Qualified customer service help with account implementation, pallet reporting or billing issues is available from CHEP 7.30AM to 6:00PM EST. The dedicated phone number is 877-740-2437.
The CHEP Customer Care Center will continue to be the primary contact point for orders and general customer questions.
"We want to give the best possible assistance to all customers, small and large, and this program will help us meet that goal." said Skip Miller, Vice President, Customer Service, CHEP USA. "The Teleservice team can help these small customers continue to grow their CHEP business, therefore decreasing their supply chain costs further."
Contact Information
Per Ohstrom,
Director, Marketing,
CHEP USA,
+1 407 355 6491,
per.ohstrom@chep.com
Ronald Margulis,
RAM Communications,
+1 908 272 3930,
ron@rampr.com
