MarketTools® Presents 'Voice of Customer Best Practices' Webinar, August 25, 2010
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Enterprise Feedback Management Experts Bruce Temkin and Justin Schuster to Demonstrate How to Leverage Customer Feedback as an Enterprise Asset to Impact Revenue and Profitability
SAN FRANCISCO, Aug. 19 -- Webinar on Voice of Customer Best Practices: Leveraging Customer Feedback as an Enterprise Asset, presented by MarketTools, Inc., the leading provider of software and services for enterprise
What: feedback management (EFM) and market research
When: Wednesday, August 25, 2010 at 2PM EDT / 11:00 AM PDT
Where: Register here: http://bit.ly/cQKmLQ
Bruce Temkin, Customer Experience Transformist and
Featuring: Managing Partner for the Temkin Group, Presenter
Justin Schuster, Vice President of Enterprise
Products for MarketTools, Presenter
Erik K Linask, Group Editorial Director, TMCnet,
Moderator
Best practices for designing a Voice of the Customer
program using enterprise feedback management,
Topics Covered: including:
o Best practices for collecting feedback across all
customer touch points through a variety of channels
including surveys and social media
o How to share feedback across the enterprise in
way that's relevant and actionable to specific
roles
o Making an impact on loyalty and retention with
closed-loop action management
o Real-world examples of how leading
organizations are seeing results from their
enterprise feedback management initiatives
o Pitfalls to avoid when designing your own Voice
of Customer program
Additional Resources: Follow MarketTools on Twitter
Read the MarketTools CustomerSat Team's Blog
Find MarketTools on Facebook
More MarketTools News
About MarketTools, Inc.
MarketTools is the leading provider of software and services for enterprise feedback management (EFM) and market research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools' premier portfolio of technology-based insight brands includes CustomerSat(TM), MarketTools.com(TM), TrueSample®, Zoomerang®, ZoomPanel® and ZoomPanel Tech(TM). MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit www.markettools.com.
Source: MarketTools, Inc.
CONTACT:
Andy Kill,
of Airfoil PR,
+1-650-691-7311,
kill@airfoilpr.com,
for MarketTools, Inc.
Web Site: www.markettools.com/
