Certification Recognizes Delivery of Top Quality Service to Clients
Lake Mary, Florida (November 27, 2007) - After completing a rigorous program, Harland Financial Solutions' UltraData® Enterprise Group has achieved certification from Service Strategies Corporation under the Service Capability and Performance (SCP) Standards. Representing best practices in the industry, the SCP Standards quantify the effectiveness of client service based upon a stringent set of performance metrics.
"Obtaining our SCP Certification is a tangible example of how we continuously invest in our clients' best interests and how our offerings differentiate themselves in the marketplace. We are the only core processor to have achieved this distinction," said Patricia Stark , vice president of client services for Harland Financial Solutions' Credit Union Core Systems Group.
The SCP (Support Standard, Field Service Standard, Professional Service Standard) is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies, along with the Association for Services Management International and Service Strategies Corporation, created the internationally recognized standards. The group defines best practices for delivering world-class technology service and support, quantifies performance levels and establishes a foundation to build on existing quality processes.
"Achieving SCP certification includes comprehensive on-site audits of our support center to confirm that we have successfully met the requirements of over 100 business elements essential to delivering top quality service and support, including corporate commitment and strategy, client satisfaction and performance metrics," continued Stark. "Having obtained our initial certification is another milestone in our ongoing commitment to our clients."
"By passing the rigorous requirements necessary to achieve SCP Certification, Harland Financial Solutions has clearly demonstrated its commitment to delivering world-class service and support to its clients," said John Hamilton, president of Service Strategies Corporation. "The certification audit process and ongoing recertification audits reinforce the company's dedication to client satisfaction and continuous improvement."
Harland Financial Solutions joins the ranks of other leading technology companies that have achieved SCP Certification including EMC Corporation, Lockheed Martin Inc., GE Healthcare and Nokia, among others. Currently more than 200 technology support organizations around the world participate in the SCP program.
Harland Financial Solutions delivers the UltraData core processing system in both an in-house and outsourced environment to more than 600 credit unions nationwide.
About Service Strategies Corporation
Headquartered in San Diego, California , Service Strategies advances service excellence for quality-minded organizations by providing industry standards, consulting, and training solutions that ensure delivery of consistent, high-quality customer service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company's tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness.
About Harland Financial Solutions
Harland Financial Solutions, Inc. (www.harlandfinancialsolutions.com) is a wholly-owned subsidiary of Harland Clarke Holdings Corp. The company supplies software and services to thousands of financial institutions of all sizes, offering its solutions in both an in-house and service bureau environment. It is a leader in core systems, item processing, enterprise content management, branch automation, customer relationship management, business intelligence, origination and document solutions, risk management, compliance training, financial accounting, open documents, mortgage solutions, electronic funds transfer (EFT), self service solutions and performance advisory services.
Public Relations Manager
Harland Financial Solutions