Global 360 Gives Revlon a Makeover
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Leading beauty product manufacturer Revlon has selected Global 360, the leading provider of business process management and optimisation solutions, to increase business efficiency and help improve customer service within its claims department.
Revlon's claims department deals with a very high volume of claims that typically totals over 1,000 per day. What Revlon wanted was a streamlined system that turned claims around within five days, a system that worked efficiently 100 percent of the time and allowed all claims to be resolved by research or negotiated settlement. Its goal was to have the document tracking, automation and recovery process automated so the Revlon staff could use their skills to add value to the process.
Revlon brought on Precision Business Technologies to deploy Global 360 Enterprise to streamline, automate and create a highly efficient credit claims resolution process. All revenue-related documents were quickly made available electronically and automatically indexed by required data fields. The receipt, retrieval and matching of documents was automated and Global 360 case management capabilities aggregate all documents necessary to investigate a claim (this saved Revlon's claims staff much time and effort at the filing cabinets).
Global 360's software helps Revlon automatically retrieve documents, place them in an electronic folder and then route them to the appropriate clerk, with the highest value folders filtered to the top of the worklist for fastest processing.
Revlon now resolves high dollar claims within 24 hours and low dollar claims in under five days. The company has a round trip, highly automated business process management system that gives it control over, and visibility into, the entire claims management operation.
Staff time is spent making decisions, not collecting documents or manually facilitating workflow. Document collection now averages one minute (versus 30 minutes required before) and work handoffs and task prioritisations are automated. Low dollar claims are addressed and resolved versus automatically being written off, saving Revlon significant amounts of money.
About Global 360
Global 360, Inc. is a leading provider of Business Process Management and Optimisation solutions for Global 2000 organisations. With over two decades of experience, Global 360 provides organisations with a competitive edge by automating, measuring and improving resource-intensive business processes across different communities, including customers, employees and partners. Building on our strength in financial services, government and insurance, Global 360 empowers sites for more than 2,000 customers in 134 countries. Global 360, Inc. is headquartered in Texas with operations in North America, Europe, and the Pacific Rim.
For more information about Global 360's BPM solutions, please call 0207
467 4850 or visit the company web site at www.global360.com.
For inquiries, please contact:
Tim Jeffery/Sarah Thomas
Spreckley Partners
t: 020 7388 9988
e: jeffery@spreckley.co.uk
