FileNet First Enterprise Content Management Company to Achieve Professional Service Practices Certification
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Company Also Earns Coveted Support Center Practices Certification for Sixth Consecutive Year
COSTA MESA, Calif., May 3 /PRNewswire-FirstCall/ -- FileNet Corp. (NASDAQ:FILE), the leading provider of Enterprise Content and Business Process Management solutions, today announced that its North American Field Delivery Organization -- which provides technical services, including installation and upgrade guidance as part of a suite of professional service offerings -- has earned Service Strategies Corp.'s prestigious Professional Service Practices (PSP) Certification. After an extensive audit of its North American operations, FileNet is the first ECM company to achieve the certification.
Certification is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies, along with the Association for Services Management International (AFSMI) and Service Strategies, created the internationally recognized standards, which define best practices for delivering world-class professional services, quantify performance levels and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program. The PSP segment of the performance standard includes more than 100 business elements that define world-class professional service performance levels.
"FileNet clearly understands the importance of service quality to their clients. By passing the rigorous requirements necessary to achieve PSP Certification, they have made it clear they are committed to providing the highest quality services to their customers," said Greg Coleman, vice president of certification for Service Strategies. "The certification process has helped drive enhancements in service delivery practices and provides a clear and sustainable measure of service excellence for FileNet."
Also, for the sixth year in a row, FileNet earned Support Center Practices (SCP) Certification. SCP Certification defines best practices for delivering world-class technology support. The SCP segment of the performance standard also includes more than 100 business elements that define world-class performance levels, and requires comprehensive audits and annual recertification. SCP Certification was achieved after an extensive audit of FileNet's support centers in Costa Mesa, CA and Dublin, Ireland.
"FileNet is very proud of its new PSP and renewed SCP Certifications. Over the last few years our Field Delivery Organization has made significant changes in the company's operations and processes to deliver a level of service unsurpassed in our market space and industry," said Lee Roberts, chairman and CEO of FileNet. "This distinction of world-class professional service practices is a testimony of our commitment to provide the highest quality of value added services and satisfaction to our customers. We remain committed to our customers and to the delivery of world-class levels of software support and services."
About Service Strategies Corp.
Service Strategies advances service excellence for quality-minded organizations by providing industry standard certification and training programs that ensure the delivery of consistent, high quality customer service and support.
Service Strategies applies a proven benchmark process to its certification programs for continuous service improvement. In addition, the company's tailored training programs advance the skills and competencies of service professionals, leading to increased organizational effectiveness.
Headquartered in San Diego, CA the company serves leading service and support organizations in approximately twenty countries around the world. Its certification programs are recognized as industry standard throughout the global service and support community. For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email info@servicestrategies.com
About FileNet
FileNet Corporation (NASDAQ:FILE) helps organizations make better decisions by managing the content and processes that drive their business. FileNet's Enterprise Content Management (ECM) solutions allow customers to build and sustain competitive advantage by managing content throughout their organizations, automating and streamlining their business processes, and providing a spectrum of connectivity needed to simplify their critical and everyday decision-making.
FileNet ECM products are designed to deliver a broad set of capabilities that integrate with existing information systems to provide cost-effective solutions that solve real-world business problems.
Since the Company's founding in 1982, more than 4,000 organizations, including more than three quarters of the FORTUNE 100, have taken advantage of FileNet solutions for help in managing their mission-critical content and processes.
Headquartered in Costa Mesa, Calif., the Company markets its innovative ECM solutions in more than 90 countries through its own global sales, professional services and support organizations, as well as via its ValueNet(R) Partner network of resellers, system integrators and application developers.
To learn more about FileNet's ECM solutions, please visit us at www.filenet.com.
Media Contact:
Carol Thornton
FileNet Corporation
Phone: 714-327-3746
Email: cthornton@filenet.com
Source: FileNet Corp.
CONTACT: Carol Thornton of FileNet Corporation, +1-714-327-3746, cthornton@filenet.com
Web site: www.servicestrategies.com/
Web site: www.filenet.com/
