Experian® Recognized for Operational Excellence
Experian Marketing Services' Service Delivery Organization Achieves ISO 9001:2000 Certification
SCHAUMBURG, Ill. and ANN ARBOR, Mich., May 23 / / -- Experian Marketing Services, a leading provider of multi-channel, information-based solutions, today announced that all of its North American Service Delivery operations have achieved the internationally recognized ISO 9001:2000 certification from NSF International Strategic Registrations, Ltd. (NSF-ISR).
Used by leading companies around the world, the ISO 9001:2000 standard provides a universal baseline for quality management. Certification to the standard is awarded after an in-depth audit of business methodology, products and processes has been performed. NSF-ISR, a world leader in management systems registrations, conducted the third-party certification audit for Experian Marketing Services.
"This achievement of ISO 9001:2000 certification solidifies Experian as a best-in-class company," said Mark Parise, president, Experian Marketing Services. "ISO certification is the defining standard for companies dedicated to quality management, and we are proud to bring a higher level of differentiation to the marketplace through our continued commitment to operational excellence."
ISO (International Organization for Standardization) is a highly recognized, non-governmental organization composed of a federation of national standards bodies from 149 countries. ISO identifies the International Standards required by business, government and society; develops those standards in partnership within the sectors where they will be used; adopts transparent procedures based on national input, and then provides a means to implement these standards of implementation worldwide.
Experian's Service Delivery organization achieved certification in just nine months -- three months faster than the national average. The organization, which focuses on providing and ensuring satisfaction for the database marketing services and solutions used by Experian's clients, now joins a select group of ISO 9001:2000 certified businesses that are service-oriented. Achieving this leadership position in the service sector reinforces Experian Marketing Services' commitment to meeting or exceeding client expectations by establishing an intentional, consistent and proven quality management system.
"ISO 9001:2000 registration provides Experian Marketing Services with a framework to measure the success of their services, which will ensure satisfied customers and return on investment," said Christian Lupo, general manager, NSF International Strategic Registrations, Ltd. (NSF-ISR), the registrar that conducted their ISO 9001 audit and recommended them for registration. "Their commitment was apparent throughout the entire certification process."
The ISO 9001:2000 certification directly builds upon Experian Marketing Services' internally developed and managed operational excellence initiatives and will enhance client interaction through streamlined processes and clear expectations for end results. ISO 9001:2000 certification brings process thinking to Experian Marketing Services' Service Delivery organization's project management systems, allowing for continuous process improvement through production measurement tools and root cause analysis.
For more information on ISO, visit www.iso.org/ . For more information on Experian Marketing Services, visit www.experianmarketingsolutions.com/ .
About NSF-ISR Strategic Registrations, Ltd: NSF-ISR is a wholly-owned subsidiary of NSF International ( www.nsf-isr.org/ ) . NSF International, an independent, not-for-profit organization, is the leading global provider of public health and safety risk management solutions. As a member of ISO/TC-207, a subcommittee of ISO, NSF-ISR helped develop ISO 14001. NSF-ISR is accredited as an ISO 13485, ISO 9001, ISO 14001, RC14001, QS-9000, TE Supplement, AS9100, AS9120, AS9003, and TL-9000 Registrar under the joint program operated by ANSI/ANAB. NSF-ISR has also achieved recognition from the IATF to issue ISO/TS 16949 certificates. Serving companies in 80 countries, NSF was founded in 1944 and is headquartered in Ann Arbor, MI USA.
About Experian
Experian is the global leader in providing value-added information solutions to organizations and consumers. It has an unrivaled understanding of individuals, markets and economies around the world. Experian provides information, analytics, decision-making solutions and processing services. It assists organizations in understanding their markets and customers and helps them find, develop and manage profitable customer relationships to make their businesses more profitable. Experian promotes greater financial health and opportunity among consumers by enabling them to understand, manage and protect their personal information, helping them control financial aspects of key life events and make the most advantageous financial decisions. Experian works with more than 50,000 clients across diverse industries, including financial services, telecommunications, health care, insurance, retail and catalog, automotive, manufacturing, leisure, utilities, e-commerce, property and government. A subsidiary of GUS plc with headquarters in Nottingham, UK, and Costa Mesa, Calif., Experian employs 12,000 people in 31 countries who support clients in more than 60 countries. Annual sales exceed $2.5 billion.
For more information, visit the company's Web site at www.experian.com/ .
The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
Source: Experian
CONTACT: Christopher Fielder, Public Relations of Experian,
+1-224-698-8628, christopher.fielder@experian.com , or Greta Houlahan of
+NSF
International Strategic Registrations, Ltd, +1-734-913-5723, houlahan@nsf.org
Web site: www.iso.org/
http://www.experianmarketingsolutions.com/
http://www.experian.com/
http://www.nsf-isr.org/
