Envox Worldwide and Carousel Industries Partner to Deliver Contact Center Solutions to Enterprise Customers
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Systems Integrator is focused on replacing legacy voice systems with open, standards-based solutions from Envox that improve customer satisfaction, lower cost, and drive new revenue opportunities
WESTBOROUGH, Mass., May 22 / -- Envox Worldwide, a leading global provider of IP-based voice solutions, today announced that it has established a strategic partnership with Carousel Industries, a communication systems integrator and reseller that specializes in the design, implementation, and support of strategic, integrated communication solutions.
"Carousel Industries has an outstanding reputation as a market-leading communications solutions provider, and we are very pleased to have the opportunity to partner with them in this way," said Mark D. Flanagan, president and CEO of Envox Worldwide. "We're working very closely with the entire Carousel team, and have already delivered our best-in-class voice solutions to a number of enterprise customers."
Under the terms of this strategic partnership, Carousel will develop and deploy a wide range of voice solutions based on the entire Envox Worldwide product portfolio. Together, the two companies will work to ensure that enterprise contact centers can optimize their efficiency, and dramatically improve customer satisfaction and loyalty.
The Envox Worldwide portfolio includes:
o Envox Communications Development Platform - an open, standards-based
platform with integrated application development and management
components that significantly reduces the time, cost and complexity of
deploying voice and IP communications solutions. Envox 7 combines
comprehensive support for traditional voice communication with the
industry's most complete support for IP communication, including IP
telephony, video messaging, SMS, and email.
o Envox VoiceXML Studio - a graphical development environment that
accelerates the creation of VoiceXML-based voice solutions by 50
percent or more.
o Envox CT Connect(TM) - standards-based CTI software that allows
application developers and systems integrators to create voice self
service, contact center and unified communications solutions for IP and
TDM networks at dramatically lower cost by providing out-of-the-box
integration with all major communications systems.
o Envox CT ADE(TM) - a collection of utilities that enables developers
to create and deploy CT applications more easily and more quickly than
using traditional APIs; it is one of the most widely used interactive
voice response (IVR) development tools in the industry.
o Envox OnDemand(TM) - a high-performance, speech-enabled contact center
voice service for enterprises and service providers that want the
benefits of a hosted voice solution.
"We are excited about the opportunity that we have to build a strong partnership with Envox Worldwide," said Jeff Gardner, CEO of Carousel Industries. "We have been able to generate great momentum with Envox in a short period of time, due, in large part, to their willingness to work hand-in-hand with our account executives to deliver open, standards-based IVR and CTI solutions to our customers. This has been clearly demonstrated with several significant wins that we'll be announcing shortly. Our relationship with Envox represents another important building block in our strategic plan to diversify our product portfolio and be a true technology consultant to our customers."
For more information about Envox Worldwide, please visit www.envox.com. For more information about Carousel Industries, please visit www.carouselindustries.com.
About Carousel Industries
Carousel Industries is a premiere technology solutions provider; designing, implementing and maintaining powerful communication networks for enterprise customers nationwide. Carousel is a single source provider of converged network solutions, offering everything from VoIP, Data Infrastructure, Power and Cooling, IVR, Wireless, and Security to ongoing maintenance, repair, and managed services. Carousel has achieved elite partner status with the top technology companies in the world including Avaya, Extreme Networks, Juniper Networks and APC. Carousel was chosen by Avaya as their #1 Business Partner in both 2005 and 2006. For more information on Carousel Industries, contact our customer care team at 1-800-401-0760, or visit www.carouselindustries.com.
About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software and related services dramatically reduce the time, cost, and complexity of creating voice solutions. These products and services enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox's products and services are available through a network of global channel partners. For more information, please visit www.envox.com.
Source: Envox Worldwide
CONTACT: Envox Contacts, Catherine Van Evans of Envox Worldwide,
+1-508-871-7604, catherine.vanevans@envox.com, Darby Johnson of Beaupre & Co.
Public Relations, Inc., +1-603-559-5809, djohnson@beaupre.com,
Carousel Industries Contacts, Joe Rog of Carousel Industries, +1-866-838-9565, jrog@carouselindustries.com, Bill McCue of Bailiwick PR, +1-609-397-4880 ext.
217, bmccue@bailiwickpr.com
Web site: www.envox.com/
http://www.carouselindustries.com/
