One-billionth ATM transaction highlights service reliability, cost savings at more than 500 store locations
NORTH CANTON, Ohio -- With the help of Diebold, Incorporated (NYSE: DBD), PNC Bank recently achieved a major milestone - 1 billion transactions conducted at the bank's ATMs at more than 500 Wawa convenience stores.
The seamless partnership between Diebold, PNC and Wawa, a convenience chain based in the U.S. mid-Atlantic region, began in 1998 and has resulted in enhanced value to customers. More than 900 surcharge-free ATMs with availability exceeding 99 percent have delivered a consistent, convenient consumer experience.
To help celebrate the milestone, Diebold worked with PNC to design and produce more than 900 "golden" receipts for distribution via all ATMs across the Wawa network. The promotion awarded a golden ticket for every 24th transaction, which entitled the customer to free items in Wawa stores. Diebold service technicians took only two days to load the golden tickets into more than 900 ATMs, averaging an estimated 19 machines per hour.
"To better serve our customers, we align ourselves with the best, most technologically advanced service providers," said Rob Beveridge, vice president, ATM operations, PNC. "Diebold is PNC's premier partner. We are extremely happy with the reliable service they provide and the benefits the partnership has allowed us to pass on to our customers."
As a result of the partnership, traffic at PNC ATMs in Wawa stores has grown to three-times that of a typical PNC branch ATM. Each month, approximately $600 million is dispensed via 7 million transactions conducted at PNC ATMs in Wawa stores, equaling an estimated 233,000 transactions each day.
In addition to surcharge-free transactions, Diebold has also helped Wawa and PNC deliver promotional offers to their customers through a couponing program at the ATM. Through customized coupon options driven by Diebold's Agilis® software, the ATMs are programmed to print coupons on ATM receipts that can be used for discounted store merchandise. At PNC's Wawa ATMs, customers may receive coupons for discounted meal items in Wawa stores. The coupons are distributed by time of day - a morning customer might receive a coupon for a discount on a breakfast sandwich, while afternoon customers receive coupons for lunch items. This Diebold feature not only provides cost savings to ATM users, it also helps increase traffic in Wawa stores.
"We are committed to delivering high-quality, high-performance solutions and services to our customers," said Charles E. Ducey, Jr., executive vice president, North America operations, Diebold. "Our partnership with PNC is an illustration of this commitment. By working closely with PNC and Wawa, we have been able to help deploy customized Agilis software solutions that help them better serve their customers."
To keep up with growing demand, PNC is working on a major modernization initiative for automated teller machines (ATMs) located in Wawa stores. During the next 15 months, all legacy PNC ATMs in Wawa stores will be upgraded to Diebold Opteva® cash dispensers, a revolutionary ATM powered by Agilis software that helps financial institutions get the highest possible rate of return on its investments in self-service technology by improving customer loyalty, increasing profitability, lowering costs and reducing business risks. In addition to giving all PNC ATMs across the Wawa network the same look, feel and customer experience, the transition to an all-Opteva fleet will also enable PNC to decrease cash management costs.
About PNC Bank
PNC Bank is a member of The PNC Financial Services Group, Inc. (NYSE: PNC). PNC (www.pnc.com) is one of the nation's largest diversified financial services organizations providing retail and business banking; residential mortgage banking; specialized services for corporations and government entities, including corporate banking, real estate finance and asset-based lending; wealth management and asset management. Follow @PNCNews on Twitter for breaking news, updates and announcements from PNC.
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in Canton, Ohio, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol 'DBD.' For more information, visit the company's website at www.diebold.com.
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