CyberTech Expands Open Contact Centre Optimisation Strategy with New Teleopti Workforce Management Partnership
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AMSTERDAM, January 13, 2011 - WFM Partner Enhances CyberTech's Comprehensive Voice/Data Recording Solutions Suite
CyberTech, the world's fastest-growing and one of the largest call recording providers, has announced a partnership with Teleopti, the leading provider of solutions for strategic Workforce Management (WFM), thereby expanding its ever-growing base of best of breed contact centre solution vendors. Teleopti joins other award-winning providers of communications platforms and speech analytics software.
CyberTech's innovative approach meets the needs of organisations using mix and max, best of breed contact centre solutions. This makes it easy to upgrade or replace obsolete components, including recording systems and WFM software when required, delivering significant advantages over closed, single-vendor proprietary environments. CyberTech has developed an open application strategy to address such needs by surrounding its highly secure voice and data recording system with the industry's best complementary solutions. Teleopti is the next important component that rounds out this flexible approach to contact centre optimisation.
"We are delighted to add Teleopti to our application suite of contact centre solutions," said Cromwell Fraser, Director of Product Market Management at CyberTech International. "Their WFM software is an ideal match with our recording systems and we share a similar culture and reseller distribution strategy. Together we believe we can provide a wider portfolio of solutions to clients whilst expanding our growing global industry footprint."
About Teleopti
Teleopti is the leading provider of solutions for strategic Workforce Management and Telecom Expense Management. The company is renowned for developing advanced and user-friendly solutions based on clients' requirements. Hundreds of enterprises around the world rely on solutions from Teleopti to attain optimal operational efficiency and provide the highest levels of service. Teleopti, established in Stockholm, Sweden in 1992 operates through a comprehensive network of partners. For more information visit www.teleopti.com
About CyberTech
CyberTech is the fastest growing, longest-standing and one of the largest global call recording provider offering the most secure, open and future-proof solutions for organizations to rapidly improve performance, optimize service, mitigate risk, lower cost and maintain compliance.
CyberTech offers innovative recording technologies that enable organizations to achieve the highest level of performance, quality assurance and liability protection, while supporting existing business processes. A commitment to customer satisfaction guides the company's internal development of flexible solutions that help protect an organizations' technology investment. For more information, please visit www.cybertech-int.com
Source: CyberTech International
Media Contacts: Nicole van de Kaa, CyberTech International, The Netherlands,
+31-72-566-2572, nicole.vandekaa@cybertech-int.com
Teleopti, Lars Jonsson, Telephone +46(0)8-568-951-77, e-mail:
+lars.jonsson@teleopti.com
