CARON Offers Multiple Technical Service Options for Customers
(Marietta, OH, April 20, 2008) CARON Products & Services, Inc. offers a full range of technical service options for customers. The technical service department encompasses validation protocols, calibration, preventative and extended maintenance and installation services.
CARON recognizes the need customers have for technical service, such as validation, and customers can feel comforted knowing a technical service representative who works with CARON units each day can perform their desired protocol.
Technical service information is now available online. To visit the technical service part of CARON's website, go to www.caronproducts.com/5.
"It is imperative to have these services listed and explained on our website for our customers," said Jim Lang, director of Service and Quality. "We understand the importance of letting our customers know what we offer factory direct. Besides, who cares more about the equipment and our customer than the factory?"
CARON offers full on-site validation, according to IQ, PQ and OQ protocols, and satisfies FDA guidelines. Calibration is performed on-site or in the factory, according to our customers' specific requirements. The extended maintenance is equivalent to a new product warranty and preventative maintenance guarantees the customer that the equipment is working properly, ultimately extending the life of the unit. CARON also provides full on-site installation services for all models.
The small-town approach to technical service not only ensures customer satisfaction throughout the servicing of a unit, but CARON also manufactures the equipment which allows for the intimate knowledge of units and the customers' needs.
"Proper servicing is very important for the operation and life of the equipment and equipment validation is important for our customers' compliance strategy," Lang said. "It's very exciting for us as well as for our customers to have our service offerings listed on our webpage!"
To learn more about CARON's technical service, visit www.caronproducts.com or contact Technical Service today at 1-800-648-3042 or at service@caronproducts.com.
About Caron:
CARON Products & Services, Inc. is a Marietta, Ohio based manufacturer of environmental chambers for temperature and RH exposure testing; photostability chambers to conform to ICH Guidelines Q1B; reach-in CO2 incubators for small to large scale, high volume cell culture; and baths/circulators for precise temperature control of laboratory devices. For more information on CARON, visit our website at www.caronproducts.com, contact us at 800-648-3042, fax 740-374-3760, or e-mail sales@caronproducts.com.
